Communication with authorities will become digital – Communication material available for public administration organisations

Communication material for public administration organisations!

In 2026, when legislation on the digital priority of official mail comes into force, Suomi.fi Messages will be activated for all adults who use digital services and who have not yet activated this service. The service will be activated when the person identifies themselves for the first time in the e-services of an authority in 2026. After this change, more than four million people will primarily receive their mail from public authorities digitally.

This may increase traffic in the customer service of organisations using Suomi.fi e-Identification and Suomi.fi Messages. It is important that every public administration organisation informs its customers about this change.

The toolkit was published at a communicators' meeting for public administration communicators.

Have a look at the communication material >>

Read what change is all about >>