Digital communication becomes the primary means of communication with authorities in Finland – Communication material available for public administration organisations

From 12.5.2025, around 2.8 million people will be encouraged to activate Suomi.fi messages when they log in to public administration e-services.

The prompt displayed in connection with Suomi.fi e-Identification may increase traffic in the customer service of organisations using Suomi.fi e-Identification and Suomi.fi Messages. It is important that every public administration organisation informs its customers about this change.

The toolkit was published at a communicators' meeting for public administration communicators.

Have a look at the communication material >>

​​​​​​​Read what change is all about >>