Changes to the Digital and Population Data Services Agency’s service times starting 22 May 2023

The Digital and Population Data Services Agency is expanding its telephone service hours for individual customers starting 22 May 2023. In the future, the telephone service will be available on Mondays from 9 am to 3 pm. On other weekdays, the telephone service for individual customers will be available from 9 am to 12 noon.

“We strive to have our customers use our electronic services as much as possible while we continuously develop them. People do still need personal advice sometimes. That’s why we are extending the hours of our telephone service. We are now expanding the hours of our telephone service on Mondays, and in the future our aim is to extend our telephone service hours on other weekdays as well”, says Heidi Rantatulkkila, Head of Unit for Individual Customers at the Digital and Population Data Services Agency.

Our other telephone services are available as before:

• Public Service Info telephone service: weekdays from 8 am to 9 pm and Saturdays from 9 am to 3 pm)
• Telephone service in Northern Sámi: Tuesdays from 9 am to 11 am
• Address service telephone: every day from 8 am to 10 pm 
• Telephone service for organisational customers: weekdays from 10 am to 3 pm 

Phone numbers for private customers are available at https://dvv.fi/henkiloasiakkaiden-asiakaspalvelu  

Changes to walk-in service hours from 1 June 2023

Summer brings changes to walk-in service hours as well. Most matters do not require a visit to a Digital and Population Data Services Agency service location and can be handled electronically or by telephone instead. 

Only marriage ceremonies, the registration of foreigners’ personal data, certain notary public services and official-assisted registration of the right to create a mandate in Suomi.fi e-Authorizations require visiting our customer service in person. 

Check out our services requiring a visit: https://dvv.fi/en/services-requiring-a-visit  

We mainly offer the services that require a visit by appointment, so please book one in advance. 

Book an appointment for a service requiring a visit >> 

If you do not have an appointment booked with our customer service, our services are available as follows as of 1 June 2023:

Check out the contact information for our service locations: https://dvv.fi/en/service-locations