Digital and Population Data Services Agency’s service location in Kouvola is moving – Exceptions to in-person services during the move

The Digital and Population Data Services Agency’s service location in Kouvola will move at the turn of April/May.

The service location will therefore be closed from Wednesday, 27 April to Friday, 29 April 2022.

The in-person customer services of the Agency in Kouvola will still be open by appointment on Tuesday, 26 April 2022 in the old address, Vuorikatu 1.

Our telephone services and e-services will serve customers as normal during the whole move process.

The new facilities for in-person services will open on 4 May – book an appointment to make your visit go more smoothly

As from 4 May 2022, the Digital and Population Data Services Agency’s customer services will serve customers in person again in the new address, Valimontie 5. The in-person customer services are mainly open by appointment, so we recommend that you book an appointment in advance. We will serve customers without an appointment at the Kouvola service location on Wednesdays between 9.00 and 12.00. 

Most matters do not require you to visit the Digital and Population Data Services Agency in person and can be managed in the electronic channels or through the telephone service. You will find all our e-services at https://dvv.fi/en/use-our-services-electronically.

However, if the matter requires you to visit us in person, book an appointment to our service location in advance at https://dvv.fi/reservation or call the service-specific customer service number. This way you will avoid unnecessary waiting at our customer service facilities.

For the contact details of our services, visit the Digital and Population Data Services Agency website at https://dvv.fi/en/customer-service-for-private-customers.