How to use Digital and Population Data Services Agency´s services
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Contact us by phone or email
Get advice on how to manage your affairs by phone and email. You can find the service-specific channels at the bottom of this page.
The call and the waiting time will cost you the local and mobile rates agreed with your operator.
Call centre hours: Mon-Fri 9am-3pm.
The busiest times are usually in the mornings and early in the week.
Looking for processing times?
You can check the average processing time on our website.
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Book an appointment if necessary
You can book an appointment for services that require a personal meeting.
Check which services require you to go to the office in person. For other matters, we will serve you online or by phone.
Book an appointment online or by phone using the dedicated number for the service.Remember to cancel your appointment if you can't make it. We charge €50 for unused appointments.
Looking for a mailbox?
You can leave documents, such as guardianship papers, in the lobby of the Office or in the mailbox without queuing. See location-specific addresses.
Service-specific contact details
0295 539 225
Service hours:
- Mon–Fri 9–15
0295 539 080
Service hours:
- Mon–Fri 9–15
You can also send secure email to [email protected].
PLEASE NOTE! When submitting details of your children (such as their names), select [email protected] as the recipient in the secure mail. Read more about notification of a child's name
0295 536 256
Service hours:
- Mon–Fri 9–15
Guardianship:
- appointment of a guardian
- power of attorney
- actions that require a permission
- annual and final statement
- guardianship for a minor
Notification of a child's name:
0295 535 690
Service hours:
- Mon–Fri 9–15
You can also send secure email to [email protected]
Confirmation of parenthood:
- confirming and annulling paternity
- confirming maternity
0295 537 314
Service hours:
- Mon–Fri 9–15
You can also send secure email to [email protected]
0295 535 690
Service hours:
- Mon–Fri 9–15
Marriage:
- examination of impediments to marriage
- marriage ceremony
- prenuptial agreement
- partnership
- a certificate of the right to enter a marriage in a foreign country
You can also send secure email to [email protected] (messages regarding prenuptial agreement) or [email protected] (everything else).
Certification of the shareholders in an estate inventory deed
0295 539 099
Service hours:
- Mon–Fri 9–15
If you wish to order a report on family relationship please call 0295 536 230
European Certificate of Succession
0295 535 690
Service hours:
- Mon–Fri 9–15
You can also send secure email to [email protected].
Report on family relationships
0295 536 230
Service hours:
- Mon–Fri 9–15.
You can also send secure email to [email protected].
0295 536 320
Service hours:
- Mon–Fri 9–15
Registration of foreigners and international matters:
- Registration of a foreigner (requires visit at a service location).
- Citizenship
- Life changes while living abroad
- Marriage concluded abroad
You can also send secure email to [email protected].
0295 535 690
Service hours:
- Mon–Fri 9–15
Notary public:
- Notarisation of the authenticity of a signature
- Apostille
- notarization of a copy of a document
- other certificates issued by the notary public
You can also send secure email to [email protected].
You can contact us about:
- Converting a partnership in Finland into a marriage
- Declaration of mother tongue, language of communication, profession, calling name and e-mail address
- Security bans and other bans on disclosure of information
- Change of personal identity number
Contact:
0295 535 690
Service hours:
- Mon–Fri 9–15
You can also send secure email to [email protected].
- Phone service in Finnish tel. 0600 0 1000
- Phone service in Swedish tel. 0600 0 1001
The lines of our phone service are open every day 8 am to 10 pm.
Calls cost € 2.53/min + local network/mobile call rate.
Phone service is only in use in Finland.
Áššehasbálvalus: 0295 539 261, 0295 539 262
Dárbbašatgo don bálvaleami sámegillii?
Davvisámegielat telefonbálvalanlinnjá bálvala disttagaid dmu 9.00–11.00.
Don sáhtát váldit oktavuoða maiddái šleadgapoasta bokte. Dieðuid suollemassandoallama dihte geavat šleadgapoastta sáddemii DVV dorvopoastta. Vállje dorvopoasttas vuosttáiváldin [email protected].
Public Service Info provides service by telephone from Monday to Friday at 9–15 in these matters:
Suomi.fi services: 0295 000
Telephone service is open from Monday to Friday at 9–15
Public Service Info helps you to use the Suomi.fi services. Advice is available online as well, please see Public Service Info website for more information.
Citizen Certificate and electronic identity: 0600 9 6160 (local/mobile network fee)
Service is provided by telephone from Monday to Friday at 9-15. The telephone service is closed on public holidays.
The advisory service provides support in the use of the certificates issued by the Digital and Population Data Services Agency and for the most common problems that arise when using them for the first time. The service provides advice on certificate cards, for example, the Citizen Certificate on the personal identification card, organisation cards, social welfare and health care smart cards, activating certificates and the use of PINs.
The advisory service number will direct you to Public Service Info. Alternatively, you can use the Public Service Info website to send your query online.
- Individuals
- Moving
- Check your own personal details
- Certificates from the Population Information System
- Names
- Guardianship
- Having or adopting a child
- Marriage
- Death and estate inventory
- Life changes while living abroad
- Moving while living abroad
- Registration of a child born abroad
- Marriage concluded abroad
- Partnership registered abroad
- Divorce granted abroad
- Registration of a name change performed abroad
- Death abroad
- Registration of citizenship
- Loss of citizenship of another country
- Notification of retaining Finnish citizenship
- Legalisation of foreign documents
- Submitting foreign documents
- As a foreigner in Finland
- Registration of a foreigner
- Guide for students
- Municipality of residence
- Family relationships and Marital Status
- Instructions on arriving in Finland from Ukraine
- Guide for employed persons
- Fast track service for specialists and growth entrepreneurs
- Instructions for legalisation
- Submitting foreign documents
- Foreigner’s move to Finland, in Finland and out of Finland
- Services of notary public
- Confirmation of gender
- Population information in the Population Information System
- Elections and Right to vote
- Certification of purchase
- Registration of a gift notification
- Organisations
- Certificates, cards, seals and stamps
- For social welfare and healthcare service providers
- For organisations
- Electronic sealing service
- Timestamping Service
- Electronic signature
- Service certificates
- Advisory service, support and revocation service
- Certificate Directory
- Test the use of a certificate
- Card Reader Software
- Information about certificates
- Population information services for organisations
- Public administration sampling and updating service
- Private sector information services
- PIS modified data interface
- Modified data update service
- Population Information System query interface
- Browser-based Population Information System query
- Resident selection service
- Selection service for municipalities
- Reform of personal identity code
- Conditions for using population information
- Selection service for wellbeing services counties
- Maintaining the Population Information System
- Extracts from registers
- Suomi.fi services
- Services to promote digitalisation
- Digital support
- Digital security services
- Services of notary public
- Certification of purchase
- Right to officiate weddings
- E-services
- Finnish Authenticator identification service
- Certificates, cards, seals and stamps
- About the agency
- Digital and Population Data Services Agency
- Digital and Population Data Services Agency as an Employer
- Use our services electronically
- News
- Contact
- Customer service for private customers
- Customer service for organisations
- Service locations
- Digital and Population Data Services Agency address, switchboard e-billing details
- Digital and Population Data Services Agency Management
- Marriage ceremony premises information
- Contact details for media
- International Affairs
- Invoicing
- Quality policy
- Equality plan for customers
- Data protection
- Population Information System
- For media
- Brochures and publications
- Projects
- Foresight and research cooperation