Customer service for private customers
The Digital and Population Data Services Agency provides services online, by telephone and, in certain matters, at service locations. The service locations are primarily open by appointment. Location-specific opening hours vary.
Please do not call to ask about the progress of your application. View up-to-date processing times
How to use the Digital and Population Data Services Agency’s services smoothly: [Information box]
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At the top of the page, select the service under the heading “Individuals”. Follow the instructions.
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Use our web services – learn more about electronic services
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You can also call our national service numbers
Looking for a mailbox?
Documents, such as documents related to supervision of the interests of another party, can be dropped at the Agency's lobby service or mailbox without queuing. See location-specific instructions
Using the Agency's service location
Check when you need to use the Agency’s services in person.
Most matters don't require a visit. Call us if you need help!
The service locations are mainly open to those who have booked an appointment. Book an appointment
If you're not sure which documents you need to bring with you, or if you cannot book an appointment electronically, we can help you on the phone.
Be prepared to queue if you do not have an appointment. Check the local opening hours.
The national telephone service is open on weekdays from 9 am to 12 noon
Select the appropriate phone number below. A local network fee and mobile phone charges specified in your operator's contract apply for calling and queuing.
Marriage: 0295 536 244
- examination of impediments to marriage
- marriage ceremony
- prenuptial agreement
- partnership
- a certificate of the right to enter a marriage in a foreign country
You can also send secure email to [email protected] (messages regarding prenuptial agreement) or [email protected] (everything else).
Guardianship: 0295 536 256
- appointment of a guardian
- power of attorney
- actions that require a permission
- annual and final statement
- guardianship for a minor
You can also send secure email to [email protected].
Notary public: 0295 536 404
- Notarisation of the authenticity of a signature
- Apostille
- notarization of a copy of a document
- other certificates issued by the notary public
You can also send secure email to [email protected].
Names: 0295 539 080
- Changing forename
- Changing surname
You can also send secure email to [email protected].
PLEASE NOTE! When submitting details of your children (such as their names), select [email protected] as the recipient in the secure mail. Read more about notification of a child's name
Address service
- Phone service in Finnish tel. 0600 0 1000
- Phone service in Swedish tel. 0600 0 1001
The lines of our phone service are open every day 8 am to 10 pm.
Calls cost € 2.50/min + local network/mobile call rate.
Phone service is only in use in Finland.
Certification of the shareholders in an estate inventory deed: 0295 539 099
European Certificate of Succession: 0295 536 404
You can also send secure email to [email protected]
Extracts from the Population Information System: 0295 536 230
- Life certificate
- Residence certificate
- Marriage certificate
- Civil status certificate
- Birth certificate
- Other certificates
- Report on family relationships
You can also send secure email to [email protected].
Registration of foreigners and international matters: 0295 536 320
- Registration of a foreigner (requires visit at a service location).
- nationality
- information of international family relationships
- marriage concluded abroad
You can also send secure email to [email protected].
Confirmation of parenthood: 0295 537 314
- confirming and annulling paternity
- confirming maternity
You can also send secure email to [email protected].
Population information: 0295 536 220
- notification of a child’s name or other information
- membership in a religious community
- changing civil partnership to marriage
- confirming change of sex
- informing native language, occupation or email
- changing personal identity code
You can also send secure email to [email protected].
In matters related to a child born abroad, a person who has deceased abroad or citizenships, select the address [email protected].
In matters related to notification of move, address and municipality of residence, select the address [email protected].
Áššehasbálvalus: 0295 539 262
Davvisámegielat bálvalannummir bálvala disttagaid dmu 9-11. Don sáhtát váldit oktavuoða maiddái šleadgapoasta bokte. Dieðuid suollemassandoallama dihte geavat šleadgapoastta sáddemii DVV dorvopoastta. Vállje dorvopoasttas vuosttáiváldin [email protected]Public service info is available by telephone from Monday to Friday at 8-21 and on Saturdays at 9-15 on the following matters:
Suomi.fi-services: 0295 000
Citizen Certificate and electronic identity: 0600 9 6160
- Individuals
- Processing times
- Marriage
- Having or adopting a child
- Names
- Moving
- Guardianship
- Continuing power of attorney
- Appointment of a guardian
- Duties of the guardian
- Guardianship for a minor
- Who can act as a guardian?
- Actions that require the permission of the guardianship authority
- Appointing a substitute guardian
- Termination of guardianship
- Giving up the guardian’s task
- Guardianship authority's means of supervision
- Looking after the interests of an absent person or the future owner of the property
- Restrictions to competency and declaration of incompetence
- Extracts from the Register of Guardianship Affairs
- Information for doctors, authorities and other parties
- Life changes while living abroad
- Registration of a child born abroad
- Marriage concluded abroad
- Partnership registered abroad
- Divorce granted abroad
- Registration of a name change performed abroad
- Gender recognised abroad
- Death abroad
- Registration of citizenship
- Notification of retaining Finnish citizenship
- Legalisation of foreign documents
- Submitting foreign documents
- As a foreigner in Finland
- Check your own personal details
- Elections and Right to vote
- Suomi.fi Web Service
- Citizen Certificate and electronic identity
- Certificates from the Population Information System
- Population information in the Population Information System
- Registration of a gift notification
- Services of notary public
- Certification of purchase
- Citizens’ initiative
- Death and estate inventory
- Public Service Info
- Address service
- Forms
- Digital support for citizens
- Organisations
- Certificates
- Updating customer registers
- Sampling services
- Search services of the Population Information System
- Local Register Office Register search services
- Extracts from registers
- Maintaining the Population Information System
- Suomi.fi services
- Services to promote digitalisation
- Digital support
- Digital identity reform
- Digital security services
- Services of notary public
- Certification of purchase
- Right to officiate weddings
- E-services
- Finnish Authenticator identification service
- About the agency