Customer service for private customers

How to use Digital and Population Data Services Agency´s services

 

1. Use e-services

You can take care of many matters online whenever you want.

You can use our services electronically 

 

2. Book an appointment

You can book an appointment only to services that require a personal meeting. In other matters, we will serve you online or by phone. Book an appointment online or by phone from the service’s own number. 

Book an appoitment 

 

3. Visit service location 

You can visit our service location to submit applications. There you can also get advice on how to use our services. Book an appointment for services that require a personal meeting.  

You can get expert help from the national phone number related to your matter or online.  

Check the local opening hours.

Looking for a mailbox?

Documents, such as documents related to supervision of the interests of another party, can be dropped at the Agency's lobby service or mailbox without queuing. See location-specific instructions

 

4. Use your phone  

You can get advice, order certificates and book an appointment at our service location.

Our telephone service is open from 9:00 to 15:00 from Monday to Friday. See the phone numbers below.
 

Telephone service is open:

  • Mon–Fri 9–15

A local network fee and mobile phone charges specified in your operator’s contract apply for calling and queuing.

Please do not call to ask about the progress of your application. View up-to-date processing times

Marriage: 0295 536 244

Service hours:

  • Mon–Fri 9–15

Marriage: 

  • examination of impediments to marriage
  • marriage ceremony
  • prenuptial agreement
  • partnership
  • a certificate of the right to enter a marriage in a foreign country

You can also send secure email to [email protected] (messages regarding prenuptial agreement) or [email protected] (everything else).

Guardianship: 0295 536 256

Service hours:

  • Mon–Fri 9–15

Guardianship: 

  • appointment of a guardian
  • power of attorney
  • actions that require a permission
  • annual and final statement
  • guardianship for a minor

You can also send secure email to [email protected].

Moving: 0295 535 188

Service hours:

  • Mon–Fri 9–15

You can also send secure email to [email protected].  

Notary public: 0295 536 404

Service hours:

  • Mon–Fri 9–15

Notary public: 

  • Notarisation of the authenticity of a signature
  • Apostille
  • notarization of a copy of a document
  • other certificates issued by the notary public

You can also send secure email to [email protected].

Names: 0295 539 080

Service hours:

  • Mon–Fri 9–15

Names:

  • Changing forename
  • Changing surname

You can also send secure email to [email protected].

PLEASE NOTE! When submitting details of your children (such as their names), select vaestotie[email protected] as the recipient in the secure mail. Read more about notification of a child's name

Address service

  • Phone service in Finnish tel. 0600 0 1000
  • Phone service in Swedish tel. 0600 0 1001

The lines of our phone service are open every day 8 am to 10 pm.
Calls cost € 2.50/min + local network/mobile call rate.
Phone service is only in use in Finland.

Certification of the shareholders in an estate inventory deed: 0295 539 099

Service hours:

  • Mon–Fri 9–15

European Certificate of Succession: 0295 536 404

Service hours:

  • Mon–Fri 9–15

You can also send secure email to [email protected].

Extracts from the Population Information System: 0295 536 230

Service hours:

  • Mon–Fri 9–15

Extracts from the Population Information System: 

  • Life certificate
  • Residence certificate
  • Marriage certificate
  • Civil status certificate
  • Birth certificate
  • Other certificates
  • Report on family relationships

You can also send secure email to [email protected]. 

Registration of foreigners and international matters: 0295 536 320

Service hours:

  • Mon–Fri 9–15

Registration of foreigners and international matters: 

  • Registration of a foreigner (requires visit at a service location). 
  • Citizenship
  • Life changes while living abroad
  • Marriage concluded abroad

You can also send secure email to [email protected].

Confirmation of parenthood: 0295 537 314

Service hours:

  • Mon–Fri 9–15

Confirmation of parenthood: 

  • confirming and annulling paternity
  • confirming maternity

You can also send secure email to [email protected].

Population information: 0295 536 220

Service hours:

  • Mon–Fri 9–15

Population information: 

  • notification of a child’s name or other information
  • membership in a religious community
  • changing civil partnership to marriage
  • confirming change of sex
  • informing native language, occupation or email
  • changing personal identity code

You can also send secure email to [email protected].

In matters related to a child born abroad, a person who has deceased abroad or citizenships, select the address [email protected].

In matters related to notification of move, address and municipality of residence, select the address [email protected].

Áššehasbálvalus: 0295 539 262

Davvisámegielat bálvalannummir bálvala disttagaid dmu 9-11.

Don sáhtát váldit oktavuoða maiddái šleadgapoasta bokte. Dieðuid suollemassandoallama dihte geavat šleadgapoastta sáddemii DVV dorvopoastta. Vállje dorvopoasttas vuosttáiváldin [email protected].

Public Service Info provides service by telephone from Monday to Friday at 8-21 and on Saturdays at 9-15 in these matters:

Suomi.fi services: 0295 000

Telephone service is open from Monday to Friday at 8-21 and on Saturdays at 9-15

Public Service Info helps you to use the Suomi.fi services. Advice is available online as well, please see Public Service Info website for more information.

Citizen Certificate and electronic identity: 0600 9 6160 (local/mobile network fee)

Service is provided by telephone from Monday to Friday at 8-21 and on Saturdays at 9-15. The telephone service is closed on Sundays and on public holidays.

The advisory service provides support in the use of the certificates issued by the Digital and Population Data Services Agency and for the most common problems that arise when using them for the first time. The service provides advice on certificate cards, for example, the Citizen Certificate on the personal identification card, organisation cards, social welfare and health care smart cards, activating certificates and the use of PINs.

The advisory service number will direct you to Public Service Info. Alternatively, you can use the Public Service Info website to send your query online.