e-Authorizations, assisted authorisation in wellbeing services counties

A service model for assisted authorisation has been designed for the wellbeing services counties. With the help of the service model, the wellbeing services counties can make it possible for people who do not have access to electronic services to also use authorisation. This way, they can authorise people they trust to act on their behalf in matters of health care, social care and prescriptions. 

Assisted authorisation can currently be arranged by visiting wellbeing services counties’ service locations. In the future, the service model will be expanded so that it will also be accessible to people with physical disabilities or persons who live far away. In this case, assisted authorisation can be offered in places like a person’s home, service home or service car. 

Assisted authorisation makes work easier for social welfare and health care professionals and reduces inequality

Assisted authorisation makes work easier for social welfare and health care professionals and helps with the daily life of people living in wellbeing services counties. The introduction of the service model is voluntary for wellbeing services counties, and it is implemented in cooperation between authorities. The Digital and Population Data Services Agency provides support to wellbeing services counties in the planning and implementation of the service model.  

At its best, digitalisation offers tools for making society more responsible and functional for everyone. Responsibility includes preventing inequality. Building sustainable wellbeing in wellbeing services counties requires preparations for the ageing population to be able to use digital services.
Introducing assisted authorisation supports wellbeing services counties as responsible pillars of society with the ability to face future uncertainties and establish a proactive attitude to decision-making. 

Experiences from Kainuun sote pilot

Kainuun sote (Kainuu Social and Health Care Joint Authority) introduced the service model in March 2022. Watch a video below about their experiences.

Benefits of introducing the service model in wellbeing services counties

  • Nursing staff will have more time for actual care work when family and friends can independently check information online related to their loved one’s care and health and social services. 
  • The quality of nursing improves when family and friends are more aware of matters concerning the assisted person, for example care plans and prescriptions.
  • Necessary information is reliably available in electronic services that also enable communication with nursing staff.
  • Gives older people the possibility to use digital social welfare and health care services.

 Do the following

  • First, look over the information material on assisted authorisation and the service path model.  
  • Map out the wellbeing services county’s service locations where assisted authorisation could be arranged and who would be responsible for registering authorisations at these service points. 
  • Schedule a kick-off meeting with our specialist: sanna.suomalainen-ajanko[@] The Digital and Population Data Services Agency will share advice on planning the service path at the kick-off meeting.


  • The assisted authorisation service model is free of charge and does not require any integration costs from the wellbeing services counties. The wellbeing services counties are independently responsible for the service locations and their placement, opening hours and authorisation matters. 
  • Assisted authorisation is free of charge for citizens. 

Implementation timetables by wellbeing services county

Timetables will be specified as preparations are made. Stay up to date on communications in your wellbeing services county. 


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