Digital and Population Data Services Agency

 

Lintulahdenkuja 2, 00530 Helsinki, Finland

PO Box 123, 00531 Helsinki, Finland

Telephone (switchboard) +358 295 536 000, email kirjaamo(a)dvv.fi

 

Contact person in register-related matters

 

Päivi Häkkinen, Group Manager, Senior Specialist, Lintulahdenkuja 2, 00530 Helsinki, Finland

Telephone (switchboard) +358 295 536 000, email kirjaamo(a)dvv.fi

Telephone (switchboard) +358 295 536 000, email [email protected]

The customer service for organisations is an advisory service meant for organisations using the Digital and Population Data Services Agency’s services. The goal of the service is to raise awareness of organisational services offered by the Digital and Population Data Services Agency and facilitate their use.

 

Personal data is used for responding to service requests received by the customer service for organisations and for forwarding the feedback received on the operation of public authorities. Phone calls and data are recorded to ensure the quality of customer service.

 

The processing of personal data is based on the Digital and Population Services Agency's statutory obligations as well as the performance of a task carried out in the public interest. Provisions on the activities and certain services of the Digital and Population Data Services Agency are laid down in the Act on the Population Information System (661/2019) and the Population Register Centre 's Certificate Authority Services and the Act on Joint Administrative Electronic Support Services (571/2016).

Personal data is retained for two years to make it possible to return to a customer's past service event. However, recordings of phone calls are only retained for one year.

The following information is necessary for the provision of customer service and will be stored in the customer service system:

• phone number, start and end time of the call, queueing time

• language used in the service: Finnish/Swedish/English

• email address, if provided by the customer

• content of feedback or service request: what was asked and the given answer

• other information that the registered user has provided through email or via phone, such as a name.

Phone calls are recorded to ensure service quality. Customers hear an automatic message at the start of each telephone call informing them that the call will be recorded.

Information is obtained from the customers themselves.

As a rule, no information is disclosed to third parties. If the matter concerns a service provided by the public authorities and requires a response to the customer, the email address or the phone number and, if necessary, the contact content data are forwarded to the appropriate public authorities.

Under the law, information may also be disclosed to the police.

No personal data is transferred outside the EU or EEA.

No personal data is used for automated decision-making.

Right of access

You have the right to access your personal data and check its content.

You can send a request to check your personal data to the Registry office of the Digital and Population Data Services Agency. Be prepared to provide proof of identity.

 

Right of revision

You have the right to correct your personal data if you notice that it contains inaccurate or incorrect information. The request for corrections must be submitted in writing to the contact person of the registry. In your request, please specify which information should be corrected as well as the specific changes and additions to be made. Be prepared to provide proof of identity.

Limitations to the rights of the data subject

Most of the services provided by the Digital and Population Data Services Agency are based on compliance with the controller’s statutory obligation, on the performance of a duty of public interest or the exercise of public authority. In such cases, you do not have any right to demand that your personal data should be deleted or transferred to another system. Moreover, as a rule, you do not have any right to object to the processing of your personal data.