Digital support provider’s competency development and competency profiles
In 2023, more than one hundred digital support actors came together to define digital support competency profiles. The aim of the work was to map the competency needs of digital support providers working with different target groups. This work resulted in the creation of target groups and profiles of those in need of digital support and digital support providers’ competency profiles.
Read more about the competencies needed by a digital support provider
Organising digital support in municipalities
We have compiled support materials related to digital support in municipalities on one page. We want to strengthen municipalities’ capacity to organise digital support and develop the competence of digital support providers.
Read more about digital support in municipalities
Sharing good materials
Familiarise yourself with and utilise good digital support practices and high-quality learning and support materials. The materials are produced by different digital support actors.
Find out your digital profile!
Everyone walks the paths of the digital world in their own way. Some are at the forefront, some on a relaxed journey of discovery and some pick and choose what they want out of digital services and tools. All these digital profiles have their own strengths, characteristics and, on top of that, recognisable possibilities for your next digital steps. Take the test and find out your digital profile!
Read more about digital profiles
Accessibility of the Digital Profile Test
Participate in upcoming digital support events
We organise webinars, training and events on topical themes related to digital support and digital competence. You are warmly welcome!
See upcoming digital support events
Watch recordings of previous events
- 2.12.2022 — Finnish people are keeping up with digital development, but we must have digital support
- 30.8.2021 — We are not born with digital skills - youth need more support in the digital world
- 10.12.2021 — Confusing digital service increases the need for digital support: new recommendations encourage investments in quality
- 3.12.2021 — Financing provided to make digital support a permanent service for citizens and businesses
- 4.8.2021 — In the Digital Support Week the superpower of the future is discussed - it is worth increasing everyday digital skills!
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