Digital First – implementation project for the prioritisation of digital official communication, 2024–2027
The goals of the Digital First project:
- Official mail sent by public authorities will chiefly be received digitally instead of by paper mail. The change applies to all adults who identify in the authorities’ electronic services such as MyKanta or MyTax.
- To give individuals the option to read official mail they receive via private digital mail services.
Public authorities include, for example, municipalities, wellbeing services counties, and central government agencies. Official mail sent by authorities refers to, for example, decisions, invoices and messages related to appointments.
The change applies only to those who use public authorities’ services digitally
Those who do not use public authorities’ digital services (such as MyKanta or MyTax), will continue to receive official mail on paper – unless they choose digital official mail themselves.
The change does not apply to
- persons who already use Suomi.fi Messages
- persons who do not use the authorities’ digital services
- people under guardianship or those who have a confirmed continuing power of attorney
- minors
- companies.
It will still be possible to contact authorities by phone or in-person.
What has changed as of April 14?
- Official mail from public authorities will be delivered primarily in digital form to everyone who uses public authorities’ digital services.
- Official mail will be received in Suomi.fi Messages, the secure electronic mailbox. Received messages can be read either via the downloadable Suomi.fi mobile app or through the Suomi.fi web service.
- When an adult user identifies in any public administration organisation’s electronic service, they are directed to activate Suomi.fi Messages.
Join the mailing list
Would you like to receive up-to-date information about the Digital First project and invitations to upcoming information sessions by email?
Subscribe to the project newsletter!
Please note that the mailing list is primarily intended for organisations. Information about events for citizens will be shared through other channels.