For organisations
Prioritising digital services is a significant change in Finland that affects the daily life of almost every citizen and resident.
In 2026, when legislation on the digital priority of official mail comes into force, official mail will chiefly be delivered digitally to everyone who uses electronic services. Suomi.fi Messages will be activated without separate consent for adults who identify in the authorities’ electronic services through Suomi.fi e-Identification if they have not yet activated the service.
The transition to primarily digital official communications means that the number of people who receive electronic messages will grow significantly.
Currently, there are approximately 4,300,000 users of Suomi.fi e-Identification for digital transactions. Of them, over two million people receive digital messages from the authorities.
In other words, the transition to digital official communications will introduce Suomi.fi Messages to roughly 2,300,000 new users. This requires the authorities and support services to provide significant guidance and digital support.
Later in 2026 the aim is that citizens would also be able to use private digital mail services to electronically access and read official mail they receive in addition to Suomi.fi Messages.
By starting to use the new REST interface for Suomi.fi Messages, organisations will also be prepared to use the private digital mail service operators. Authorities will continue to communicate through a centralised background service administered by the Digital and Population Data Services Agency. This service will be used for the integration with private services.
Public administration organisations must not build direct connections to private digital mail services, as the current legislation does not allow using private actors for official notifications.
Read more about the use of private digital mail services in official communications >>
Transition to primarily electronic official messages requires that public administration organisations
- make more comprehensive use of Suomi.fi Messages and send decisions and other notifications to citizens,
- make the necessary changes to their own case-handling processes,
- format messages they send to customers in such a way that their content is logical for an electronic message
- inform their customers about the transition electronic official communications and how they will receive decisions and other notifications regarding their matter.
Suomi.fi Messages – key of the change
Suomi.fi Messages is the public administration common solution for organisations to send their decisions and other notifications electronically to their customers. If the organisation’s customers do not want to receive electronic messages, the service will forward the messages to them as traditional letters.
Under the Act, public administration organisations, such as municipalities, wellbeing services counties and central government organisations, are required to send electronic notifications to their customers through Suomi.fi Messages.
Organisations can connect the service to their own services or use turnkey software solutions from ICT suppliers with an existing connection to Suomi.fi Messages. Many software providers have built integrations for Suomi.fi Messages into their services.
Messages makes streamlines the organisation’s operations, speeds up service processes and significantly reduces mailing costs.
Communication material on the change
We will be publishing support material for public administration organisations to communicate the change to their customers and personnel.
- On 4 April 2025, we published a material package that focuses on communicating about the upcoming changes in spring 2025
- On 8 October 2025, we published a material package for communicating about the change in early 2026.
Want to hear more? Join our events!
For organisations, we hold events in which we provide information on digital official communications, Suomi.fi Messages and what the change to the priority for digital communications means. Check our the schedule and sign up!
Suomi.fi Messages support clinics in the autumn 2025
Does your organisation need support and guidance in matters related to the deployment and use of Suomi.fi Messages?
Digital and Population Data Services Agency organises support for public administration organisations for using Suomi.fi Messages.
At the events, you will hear
- what Suomi.fi Messages are and how they can be used in the organisation
- what kind of technical measures and operative changes the deployment of Suomi.fi Messages requires in the organisation
- what kind of experiences municipalities, wellbeing services counties and central government organisations have of using Suomi.fi Messages
The next support clinics:
19 September 2025, 8.30–9.00: Suomi.fi Messages support clinic: Digital First roadmap for public administration organisations
- Topics include: Checklist to support organisations. How to proceed with Suomi.fi Messages and the Digital First project?
3 October 2025, 8.30–9.00: Suomi.fi Messages support clinic: Examples of municipalities' progress towards digital official communication
- At the clinic, we hear how municipalities have started to advance the Digital First reform and the use of Suomi.fi Messages within the municipality.
17 October 2025, 8.30–9.00: Suomi.fi Messages support clinic: Tiera service concept on e-services
- The clinic presents the online service concept created by Tiera.
31 October 2025, 8.30–9.00: Suomi.fi Messages support clinic: Snapshot of the Digital First change and Suomi.fi Messages
- The clinic provides a snapshot of current issues related to the Digital First project and Suomi.fi Messages.
12 November 2025, 9.00–10.00: Suomi.fi info for service developers
- At the event, you can learn more about the Digital and Population Data Services Agency's services for digital service developers.
14 November 2025, 8.30–9.00: Suomi.fi Messages support clinic: Acting on behalf of another – What should organisations know?
- The clinic examines how acting on behalf of another person is displayed and implemented in Suomi.fi Messages from the perspective of public administration organisations.
28 November 2025, 8.30–9.00: Suomi.fi Messages support clinic: Organisations' obligation and exceptions
- Public administration organisations must apply for an exemption if it will not use Suomi.fi messages as part of the notification procedure. The clinic on 28 November 2025 discusses applying for an exemption.
12 December 2025, 8.30–9.00: Suomi.fi Messages support clinic: Review of the autumn and current issues
- The clinic reviews the past autumn and discusses current issues related to the Digital First projects and Suomi.fi Messages.
What does transitioning to digital official communications mean for the wellbeing services counties?
Join us and find out what the transitioning to digital official communications mean for the counties and how they should prepare for it.
- 28 October 2025, 8:30–10:00: Use of Suomi.fi Messages in social welfare
This event is on ways to use Suomi.fi Messages in social welfare.
Sign up
- 11 November 2025, 8:30–10:00: Recent questions by the wellbeing services counties about Suomi.fi Messages and the transition to digital official communications
A discussion-focused event on current issues based on questions and wishes sent in by the wellbeing services counties.
Send us your questions using the registration form – we will organize the event based on these questions!
Sign up
- 25 November 2025, 8:30–10:00: Models of digital support at the wellbeing services counties
This is an event on the ways wellbeing services counties help their customers use digital services. This event also presents the models of digital support at the wellbeing service counties, which have been compiled over autumn 2025.
Sign up
The events are in Finnish.
Who are they for?
These events are for various personnel at the wellbeing service counties: experts in social welfare and health care service development, various professionals in the social welfare and health care services, document management specialists, and information administration professionals.
Digital Priority briefings for digital support providers and customer service representatives
Digital Priority briefings for digital support providers and, for example, people that work in the authorities’ customer service will be held once per month in 2025. These are events in which we explain what the change is about, who the change concerns, what will happen next and when. The events aim to describe how and when the change will reflect in the daily work of digital support providers as concretely as possible. There will be time for questions and discussion.
The introduction of the briefings will be recorded, and links to the recording will be included on the digital support event page.
Go to the digital support event page
Autumn schedule for Digital First briefings:
- Fri 29.8. from 13.00 to 13.30
- Fri 26.9. from 13.00 to 13.30
- Fri 31.10. from 13.00 to 13.30
- Fri 28.11. from 13.00 to 13.30
- Fri 19.12. from 13.00 to 13.30
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