For organisations
Prioritising digital services is a significant change in Finland that affects the daily life of almost every citizen and resident.
In 2026, when legislation on the digital priority of official mail comes into force, the number of people who receive electronic messages will grow significantly. The transition to digital official communications will introduce Suomi.fi Messages to roughly 1,8 million new users.
When legislation on the digital priority of official mail comes into force, Suomi.fi Messages will be activated without separate consent for adults who identify in the authorities’ electronic services through Suomi.fi e-Identification if they have not yet activated the service.
Read more about the upcoming change on the project presentation page >>
Transition to primarily electronic official messages requires that public administration organisations
- make more comprehensive use of Suomi.fi Messages and send decisions and other notifications to citizens,
- make the necessary changes to their own case-handling processes,
- format messages they send to customers in such a way that their content is logical for an electronic message
- inform their customers about the transition electronic official communications and how they will receive decisions and other notifications regarding their matter.
Suomi.fi Messages make electronic official communications easier and more straightforward for organisations
Suomi.fi Messages is the public administration common solution for organisations to send their decisions and other notifications electronically to their customers.
Under the Support Service Act, public administration organisations, such as municipalities, wellbeing services counties and central government organisations, are required to send electronic notifications to their customers through Suomi.fi Messages.
Moving to primarily electronic official communications requires some changes in how public sector organisations operate.
Public administration organisations are required to
- make more comprehensive use of Suomi.fi Messages and send decisions and other notifications to citizens using the service,
- make the necessary changes to their own case-handling processes,
- format messages they send to customers in such a way that their content is logical for an electronic message
- inform their customers about the transition electronic official communications and how they will receive decisions and other notifications regarding their matter.
If the organisation’s customers do not want to receive electronic messages, the service will forward the messages to them as traditional letters.
Organisations can
- connect the service to their own services or
- use turnkey software solutions from ICT suppliers with an existing connection to Suomi.fi Messages.
Many system suppliers have built integrations for Suomi.fi Messages into their services.
Join our online info sessions and support clinics!
As the number of Suomi.fi Messages users grows, there is a high demand for guidance and support from public authorities and organizations providing digital assistance.
The Digital and Population Data Services Agency supports organizations during this transition by offering Finnish-language online info sessions and support clinics twice a month in spring 2026.
These events cover current topics related to the “Digital First” approach and showcase how organizations can use Suomi.fi Messages in official communications.
Read more about the support clinics in the news article on the Suomi.fi for Service Developers page. There you will also find registration links for the events.
“Digital First” info sessions have also been organized during 2024–2025. Finnish-language materials of previous sessions are available on the Suomi.fi for Service Developers website.
Use the support materials to communicate about the change
We will be publishing support material for public administration organisations to communicate the change to their customers and personnel.
Plans are being made to include private digital mail services
Later in 2026 the aim is that citizens would also be able to use private digital mail services to electronically access and read official mail they receive in addition to Suomi.fi Messages.
For the time being, public administration organisations must not build direct connections to private digital mail services. The current legislation does not allow using private actors for official notifications.
By starting to use the new REST interface for Suomi.fi Messages, organisations will also be prepared to use the private digital mail service operators.
Authorities will continue to communicate through a centralised background service administered by the Digital and Population Data Services Agency. This service will be used for the integration with private services.
Read more about the use of private digital mail services in official communications >>