For digital support providers

Prioritising digital services is a significant change in Finland that affects the daily life of almost every citizen and resident.
Currently, there are approximately 4,300,000 users of Suomi.fi e-Identification for digital transactions. Of them, approximately 2,500,000 people receive digital messages from the authorities.

In other words, the transition to digital official communications will introduce Suomi.fi Messages to roughly 1,800,000 new users. This requires the authorities and support services to provide significant guidance and digital support.

Read more about the transition to digital communication with the authorities >>

 

How can you choose to receive official mail on paper instead of digitally?

If you do not use public authorities’ digital services, official mail sent by authorities will continue to be delivered to you by paper mail. If you use public authorities’ digital services but prefer to receive official mail on paper, you can deactivate Suomi.fi Messages for one year at a time.

If you wish to deactivate Suomi.fi Messages, do this:

  1. Activate Suomi.fi Messages for example identifying yourself in the online service of an authority.
  2. Go to Suomi.fi Messages at suomi.fi/messages. Identify yourself. In the menu, select “Settings” and then choose “Stop using Suomi.fi Messages”.
  3. After this, official mail will be sent to you by paper mail for a year.

When you next identify yourself in a digital public authority service after one year, you will be guided to activate Suomi.fi Messages again. If you wish, you can then switch back to paper mail again in the Suomi.fi Messages settings.

If you do not identify to public authority services after the time limit has expired, official messages will continue to be delivered to you by paper mail.

Watch the recording of the April information session

The recording includes an approximately 30‑minute introduction to the digital delivery of official mail, followed by a short Q&A session.

What will change during the year 2026?

At present, electronic official mail can only be received via Suomi.fi Messages. By the end of 2026, the aim is to enable citizens to choose whether they want to read official mail also through private digital mailbox services. Everyone would then be able to select which approved service they wish to use to read their electronic official mail.

Read more about the use of private digital mail services in official communications (dvv.fi).

Support and training for digital support providers

We will hold Digital Priority briefings (in Finnish) for digital support providers and people that work in the authorities’ customer services once per month. There will also be time for questions and discussion.

Go to the digital support event page

Autumn schedule for Digital First briefings:

  • Fri 29.8. from 13.00 to 13.30
  • Fri 26.9. from 13.00 to 13.30
  • Fri 31.10. from 13.00 to 13.30
  • Fri 28.11. from 13.00 to 13.30
  • Fri 19.12. from 13.00 to 13.30

Sign up the DF briefings for digital support!

You will receive the joining link in the information message that comes as a reply to your registration. We use the same link for all meeting sessions.

Recordings:

Feedback form for Suomi.fi Messages guidance situations – for digital support and customer service personnel

Digital support providers and customer service staff can also give feedback on Suomi.fi Messages guidance situations using a feedback form. The form is available in Finnish and Swedish. Feedback can be submitted anonymously.

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