For digital support providers

Prioritising digital services is a significant change in Finland that affects the daily life of almost every citizen and resident.
Currently, there are approximately 4,300,000 users of Suomi.fi e-Identification for digital transactions. Of them, approximately 1,500,000 people receive digital messages from the authorities.

In other words, the transition to digital official communications will introduce Suomi.fi Messages to roughly 2,800,000 new users. This requires the authorities and support services to provide significant guidance and digital support.

Read more about the transition to digital communication with the authorities >>

 

What does the transition to digital communication with authorities mean?

In 2026, when legislation on the digital priority of official mail comes into force, official mail will chiefly be delivered digitally to everyone who uses electronic services. Suomi.fi Messages will be activated without separate consent for adults who identify in the authorities’ electronic services through Suomi.fi e-Identification if they have not yet activated the service.

Those who cannot use digital services will continue to receive official mail on paper, unless they choose otherwise. It is also possible to easily opt out of electronic messages, after which official communications will be sent by paper mail once more. If a person who has selected paper mail continues to use the e-services, an electronic mailbox will be created again for them after the deadline.

Later in 2026 the aim is that citizens would also be able to use private digital mail services to electronically access and read official mail they receive in addition to Suomi.fi Messages.

In 2026, when legislation on the digital priority of official mail comes into force, citizens cannot yet choose which electronic service they will use to receive mail from authorities. Instead, Suomi.fi Messages is the place where electronic mail from authorities is received. The possibility to receive messages from authorities through private digital mail services will become available later when the legislation has been prepared and the technical prerequisites have been met.

Read more about the use of private digital mail services in official communications >> 

Who does the change apply to? Who does the change not apply to?
  • Adults who use the public authorities’ digital services

 

 

 
  • Persons who do use the authorities’ digital services
  • Minors
  • Companies
  • People under guardianship or those who have a confirmed continuing power of attorney, and the information is registered in the Register of Guardianship Affairs
  • Anyone that has identified in the public e-services before the change

 

 

Support and training for digital support providers

We will hold Digital Priority briefings (in Finnish) for digital support providers and people that work in the authorities’ customer services once per month. There will also be time for questions and discussion.

Go to the digital support event page

Autumn schedule for Digital First briefings:

  • Fri 29.8. from 13.00 to 13.30
  • Fri 26.9. from 13.00 to 13.30
  • Fri 31.10. from 13.00 to 13.30
  • Fri 28.11. from 13.00 to 13.30
  • Fri 19.12. from 13.00 to 13.30

Sign up the DF briefings for digital support!

You will receive the joining link in the information message that comes as a reply to your registration. We use the same link for all meeting sessions.

Recordings:

Feedback form for Suomi.fi Messages guidance situations – for digital support and customer service personnel

Digital support providers and customer service staff can also give feedback on Suomi.fi Messages guidance situations using a feedback form. The form is available in Finnish and Swedish. Feedback can be submitted anonymously.

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