For private customers

 

How can you choose to receive official mail on paper instead of digitally?

If you do not use public authorities’ digital services, official mail sent by authorities will continue to be delivered to you by paper mail. If you use public authorities’ digital services but prefer to receive official mail on paper, you can deactivate Suomi.fi Messages for one year at a time.

If you wish to deactivate Suomi.fi Messages, do this:

1. Activate Suomi.fi Messages for example identifying yourself in the online service of an authority.
2. Go to Suomi.fi Messages at suomi.fi/messages. Identify yourself. In the menu, select “Settings” and then choose “Stop using Suomi.fi Messages”.
3. After this, official mail will be sent to you by paper mail for a year.

When you next identify yourself in a digital public authority service after one year, you will be guided to activate Suomi.fi Messages again. If you wish, you can then switch back to paper mail again in the Suomi.fi Messages settings.

If you do not identify to public authority services after the time limit has expired, official messages will continue to be delivered to you by paper mail.

What will change during the year 2026?

At present, electronic official mail can only be received via Suomi.fi Messages. By the end of 2026, the aim is to enable citizens to choose whether they want to read official mail also through private digital mailbox services. Everyone would then be able to select which approved service they wish to use to read their electronic official mail.

Read more about the use of private digital mail services in official communications (dvv.fi).

Watch the recording of the April webinar

In April, the Digital and Population Data Services Agency organised a webinar for citizens to explain the transition to digital official mail.

Recording of the webinar on April 13th with English subtitles can be found on Youtube.

 

Help for using Suomi.fi Messages

Suomi.fi web service

The Suomi.fi web service provides clear written and video instructions on Suomi.fi Messages, covering how to

• get started
• use the service
• resolve problems
• deactivate the service.

Advisory service on Suomi.fi services

Advisory service on Suomi.fi services provides help and support for using Suomi.fi Messages and for questions related to digital official communications.

• Telephone customer service: +358 295 000 (weekdays 9:00–15:00)
• Chat service: on the Digital and Population Data Services Agency website (weekdays 9:00–15:00)
• Text message service for special groups

Read more about Advisory service on Suomi.fi services (Suomi.fi).

Further information

• Frequently asked questions about the priority for digital official communications in Finnish (dvv.fi)