Digital Support skill badge

Digital support providers need many types of competence. They have often acquired competence not only through studies or work experience, but also in hobbies, voluntary activities or other contexts. They do not always have any documents to prove their competence and the competence is not easy to describe. The Digital Support Provider skill badge offers support for identifying and verbalising one’s own competence.

A digital support provider can use the exercises completed online to assess their own competence in digital skills, guidance skills and the ethical guidelines for digital support and, if they wish, apply for a skill badge to prove their competence.

The skill badge is free of charge and every digital support provider can apply for it.

More information on the Digital Support skill badges is available in the recording of the webinar organised in May 2021.

Digital Support – Ethical Guidelines skill badge

The ethical guidelines for digital support have been compiled at the request of digital support providers. The guidelines present the obligations concerning the provider and the recipient of digital support. The objective of these guidelines is to promote safe and high-quality digital support which is carried out in mutual understanding of both parties.

Read the ethical guidelines for digital support

Digital Support – Guidance Skills badge

You can use the Digital Support Guidance Skills badge to verify that you have a command of the guidance skills required in Digital Support. The Guidance Skills badge is awarded either on the basis of a separate application or to those who have completed the training course Skills for support providers.

Also familiarise yourself with the training course Digital Support – Skills for support providers (in Finnish)

Digital Support – Digital Skills badge

You can use the Digital Support Digital Skills badge to verify that you have a command of the guidance skills required in Digital Support. The Digital Skills badge is awarded to digital support persons who have completed the Basic Competence skill badge for digital skills. The badge comprises six areas assessing digital skills. The Digital Skills badges have been produced in the Competitive Skills project.

Digital Support - Multicultural Guidance Skills badge

Digital support brings people from different linguistic and cultural backgrounds together and requires multicultural guidance competences. You can prove these skills with the Multicultural Guidance Skills badge.

You can use this badge to show that you understand the significance of linguistic and cultural awareness in guidance and integration and how to promote them as a digital support provider.

The badge encourages better consideration and recognition of the linguistic, cultural and integration needs of various different customers.

You can earn the Multicultural Guidance Skills badge

By first familiarising yourself with the material on linguistically and culturally aware guidance: Multicultural Guidance Skills in digital support – Instructions
If you already have the relevant expertise, you can obtain the badge here: Earning a Multicultural Guidance Skills badge