Operating model for digital support 2022
As from the beginning of 2022, digital support will be part of the permanent operation of the Digital and Population Data Services Agency. In future, the Agency will be responsible for the development of the national digital support network and the coordination of its operation.
Between 2018 and 2021, the operating model for digital support has been based on fixed-term regional development projects. From now on, the role of the Digital and Population Data Services Agency is to establish digital support as a permanent national operating model. The aim is to ensure that a high-quality national network of digital support providers will also be available in Finland after the projects have ended. Along with the change, the coordination of digital support will also become more straightforward, the administration lighter and the support structure stronger.
What will change?
The fixed-term regional development projects will end at the end of October 2021. As from the beginning of 2022, the Digital and Population Data Services Agency will continue the regional development and coordination of digital support.
The Digital and Population Data Services Agency is planning to recruit digital support specialist to regional work. Each of these specialists would be responsible for the development and coordination of digital support in a certain geographical or thematic area. The recruitments and their timetable will be specified by the end of 2021.
What will not change?
The operating model for digital support will continue to be based on existing networks and the provision of local digital support. The roles of the digital support providers and the members of the network will also remain unchanged.
All current digital support providers will remain part of the digital support network also in future. This way, people who need digital support will get the support they need from the same places as before.
How is the change prepared?
The new operating model for digital support is currently under preparation.
The Digital and Population Data Services Agency invites all members of the digital support network to join the preparation of the new operating model. The valuable work that has been carried out in the projects as well as existing good practices, operating models and experiences will be taken into account in the planning and design of the new operating model. They will all be used in building the future model.
For more information on the new operating model for Digital Support
Minna Piirainen, Project Manager, 0295 535 280, firstname.lastname[at]dvv.fi
Mirva Gullman, Designer, 0295 535 229, firstname.lastname[at]dvv.fi