Citizen Certificate and ordering an ID card
The Citizen Certificate is contained in the ID card. If you wish to use a Citizen Certificate but do not have an ID card, submit an ID card application to the police.
Instructions for activating a Citizen Certificate on an ID card
If you want to use an ID card’s Citizen Certificate in e-services, you must first activate it. If you do not intend to use your ID card for electronic transactions, you do not need to activate it.
HelpDesk
Public Service Info provides advice on the introduction, use and most common problem situations of an ID card.
Certificate revocation service (open 24 hours)
If your ID card is lost, revoke the Citizen Certificate in the revocation service so that no one can misuse it. The revocation service operates around the clock every day of the year.
Download card reader software
You will need a card reader software if you use an ID card on your PC. You can download the card reader software free of charge for Windows, Linux and Mac operating systems.
Problems with PIN codes and changing a PIN code
If your PIN code is forgotten, locked, or needs to be changed, you can change it yourself.
Test the use of a Citizen Certificate
In the certificates test service, you can test identification and making an electronic signature with an ID card’s Citizen Certificate.
Electronic signature of a PDF document
An ID card allows you to make a Qualified Electronic Signature that is legally binding and undisputed.