Activation of the Citizen Certificate
The Digital and Population Data Services Agency’s Citizen Certificate is stored on an identity card issued by the police to help identify someone reliably when they are using electronic services. For the Certificate to be used for e-services it first has to be activated. Use of the identity card as a travel document or as proof of identity does not require activation of the Citizen Certificate.
Activation means that the Certificate can start to be used and that the user has created PIN/access codes. These instructions apply to ID cards issued after 1 January 2017.
To activate the certificate on the card you need
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an activation PIN
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a computer
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a card reader
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card reader software.
The activation PIN will arrive in the post within two weeks of the date on which card is ready.
You can buy a card reader from a well-stocked computer accessory store or online. Card readers are often sold with the name personal card reader or chip card reader. You can check with the retailer if it is compatible with your ID card. Some computers come with a card reader built in.
You can download the card reader software from the card reader software web page. We recommend that you use the most recent version of the software. The software is included in the price of the certificate card.
Instructions for activating the certificate
To activate the card a basic PIN needs to be installed on it together with a signature PIN. You can decide the codes yourself. Think about the digits you want to use beforehand, as you have approximately 30 seconds to enter each number during activation. The basic pin can include 4-8 digits and the signature PIN 6-8 digits.
- Place the card in the card reader
The card reader software will start the activation process automatically when you place the card in the reader the first time.
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Activate the basic PIN (PIN1)
Enter the activation code in the letter and enter the basic PIN you have decided to use twice (PIN1). The basic pin can include 4-8 digits. -
Activate the signature PIN (PIN2)
Enter the activation PIN again if the software asks you to do so. Enter the signature PIN code (PIN2) you have decided to use twice. The signature pin for the Citizen Certificate can include 6-8 digits.
4. Activation is complete.
In the most recent versions of the card reader software (4.0.20 and newer), you activate the basic PIN and the signature PIN in the same window. In older versions, you activate them in two separate windows, both of which ask for the activation PIN first.
Following activation you can also use the card with older card reader software versions and the card reader software of other manufacturers.
Use of the PINs
PIN1 is the basic PIN, with which the card user can access services.
PIN2 is the signature PIN, with which the user can create an electronic signature.
If you keep a record of your PIN numbers on a piece of paper, keep them separate from the certificate card.
Frequently asked questions
No need to do that. Using the identity card as a travel document or as proof of identity does not require activation of the Citizen Certificate.
If, for some reason, the activation process stops after you have provided the basic PIN (PIN1) and before providing the signature PIN (PIN2), the program will not restart the activation process automatically. In such a case the signature PIN can be entered using the card reader software’s unlock PIN function.
If you enter an invalid activation PIN five times in a row, the chip becomes permanently locked. This means that the card’s electronic features cannot be used; i.e. the card cannot be used, for example, for e-services or encrypting files.
Even if the chip in an ID card locks, the card can still be used as proof of identity and as a travel document.
In the following situations you must go to the police permit office (or when abroad, the Finnish consulate mentioned on the Ministry for Foreign Affairs website) to order a new activation PIN:
- if the letter containing the activation PIN has not arrived in the post within two weeks
- the activation PIN is hard to read
- the activation PIN is lost.
You need the activation PIN in the following situations:
- when you are activating a certificate
- if you have to unlock a PIN
- if you have to create a new PIN/access code to replace one that has been forgotten.
If your PINs are locked and you hold a personal identity card issued after 1 January 2017, you can unlock your PIN with the activation code, which acts as a PUK for your card. If you do not have the activation card to hand, you can order it at a police permit point or a passport issuing point at a Finnish consulate when you pay a personal visit.
If your PINs are locked and you hold a personal identity card issued before 1 January 2017, you can unlock your PIN with the PUK code. A code can be ordered at a police permit point or passport issuing point at a Finnish consulate when you pay a personal visit.
- Individuals
- Marriage
- Examination of impediments to marriage
- Marriage ceremony
- Prenuptial agreement
- Notification of a marriage concluded abroad
- Divorce granted abroad
- Registration of the act applicable to the matrimonial property regime
- Registration of a deed of division of property
- Dissolution of cohabitation
- Removal of marital rights to property
- Extracts issued of the register on the right to officiate at weddings
- Having or adopting a child
- Names
- Moving
- Elections and Right to vote
- Suomi.fi Web Service
- Citizen Certificate and electronic identity
- Guardianship
- Continuing power of attorney
- Appointment of a guardian
- Duties of the guardian
- Guardianship for a minor
- Who can act as a guardian?
- Actions that require the permission of the guardianship authority
- Appointing a substitute guardian
- Termination of guardianship
- Giving up the guardian’s task
- Guardianship authority's means of supervision
- Looking after the interests of an absent person or the future owner of the property
- Restrictions to competency and declaration of incompetence
- Extracts from the Register of Guardianship Affairs
- Certificates from the Population Information System
- Population information in the Population Information System
- Registration of a gift notification
- Services of notary public
- Certification of purchase
- Citizens’ initiative
- Death and estate inventory
- Living abroad
- Moving
- Registration of citizenship
- Divorce granted abroad
- Death abroad
- Registration of a child born abroad
- Registration of a name change performed abroad
- Notification of a marriage concluded abroad
- Registration of the act applicable to the matrimonial property regime
- Legalisation of foreign documents
- Notification of retaining Finnish citizenship
- Submitting foreign documents
- Moving to Finland
- Public Service Info
- Address service
- Forms
- Marriage
- Organisations
- Certificates
- Updating customer registers
- Sampling and analysis services
- Search services of the Population Information System
- Local Register Office Register search services
- Extracts from registers
- Maintaining the Population Information System
- Suomi.fi services
- Services to promote digitalisation
- Digital security services
- Services of notary public
- Certification of purchase
- Right to officiate weddings
- E-services
- About the agency