Information for the granter’s next of kin and instructions for problem situations
A continuing power of attorney is made in case the granter is no longer possible to manage their own affairs in the future. Often the granter chooses to authorise their family members. However, you can appoint any private person as the attorney, so your next of kin may authorise someone outside their immediate circle to do so.
Consider the following, if a next of kin has prepared a continuing power of attorney:
- A person authorised by next of kin is obligated to non-disclosure of the information that they receive from the granter when performing their duties. In other words, they cannot inform the granter's close circle of all matters related to their duties if the granter has not provided separate consent to do so.
- The attorney may act and represent their granter in matters specified in the continuing power of attorney.
- The continuing power of attorney indicates the attorney's reporting obligations, such as issuing an annual account or final account. All attorneys are obliged to provide us with a property inventory once the authorisation has been validated.
My next of kin has asked me to be an attorney. What would I be committing to?
Read more about the duties of an attorney.
Will my opinion be asked as the granter’s next of kin when confirming the authorisation?
As a rule, we ask the granter's and their spouse's opinion (hearing) before we make a decision to confirm the authorisation.
We can also ask the opinion of the granter's other family members if necessary. Our aim is to find out whether they know of matter that might affect the confirmation of the authorisation. However, the confirmation of the authorisation does not require the consent of the next of kin.
I'm dissatisfied with the attorney's work. What can I do?
Different parties may have differing views on how the granter’s affairs should be managed. This is particularly likely in situations where every party is not sufficiently familiar with the attorney’s role and duties. The attorney 's duty of confidentiality may also cause distrust. In addition, the duties assigned to the attorney in the granter’s continuing power of attorney must be taken into account.
In unclear situations, talk to the attorney first.
If you cannot solve the issue by talking, you can contact us.
You can also file a complaint regarding the activities of the attorney, in which you explain and justify why you think the attorney has not acted properly.
We are often unable to solve the problems related to the attorney's activities ourselves, as we are mainly able to issue recommendations on how they should act.
In addition, we may require the attorney to provide us with an account and the necessary supporting items and documents attached to it. Based of them, we examine whether the attorney has performed their duties appropriately. When we investigate the matter, we have the right to request information from other parties, such as banks or other authorities.
Your complaint may not lead to an action, but we can, for example, advise the attorney in their duties. At worst, however, your complaint may lead to us considering the attorney inappropriate for the position and asking the District Court to appoint a guardian to the granter.
1. We recommend submitting your complaint using our form. Save the form on your device before filling it in.
Complaint regarding the attorney's activities (in Finnish)
You can also submit a free-form complaint, but enter the same information as requested in the form.
2. Send us the complaint by email or mail.
3. We will process the complaint.
We will determine whether the matter presented in the complaint can be resolved in another way, such as by advising the attorney.
If the matter cannot be resolved otherwise, we will process the complaint and request a report from the attorney on the matter. We will attach your complaint as-is to the request for clarification sent to the attorney.
4. We will issue a decision on the matter.
Read about the possible consequences of the complaint in the question above.
- Individuals
- Processing times
- Marriage
- Having or adopting a child
- Names
- Moving
- Guardianship
- Life changes while living abroad
- Moving while living abroad
- Registration of a child born abroad
- Marriage concluded abroad
- Partnership registered abroad
- Divorce granted abroad
- Registration of a name change performed abroad
- Gender recognised abroad
- Death abroad
- Registration of citizenship
- Notification of retaining Finnish citizenship
- Legalisation of foreign documents
- Submitting foreign documents
- As a foreigner in Finland
- Registration of a foreigner
- Guide for students
- Municipality of residence
- Family relationships and Marital Status
- Instructions on arriving in Finland from Ukraine
- Guide for employed persons
- Fast track service for specialists and growth entrepreneurs
- Instructions for legalisation
- Submitting foreign documents
- Foreigner’s move to Finland, in Finland and out of Finland
- Check your own personal details
- Elections and Right to vote
- Suomi.fi Web Service
- Citizen Certificate and electronic identity
- Certificates from the Population Information System
- Population information in the Population Information System
- Registration of a gift notification
- Services of notary public
- Certification of purchase
- Citizens’ initiative
- Death and estate inventory
- Public Service Info
- Address service
- Forms
- Digital support for citizens
- Organisations
- Certificates
- For social welfare and healthcare service providers
- For organisations
- Electronic sealing service
- Timestamping Service
- Electronic signature
- Service certificates
- Advisory service, support and revocation service
- Certificate Directory
- Test the use of a certificate
- Card Reader Software
- Information about certificates
- Population information services for organisations
- Public administration sampling and updating service
- Private sector information services
- PIS modified data interface
- Modified data update service
- Population Information System query interface
- Browser-based Population Information System query
- Resident sampling services for property management offices and maintenance companies
- Data extraction for municipalities
- Reform of personal identity code
- Conditions for using population information
- Maintaining the Population Information System
- Extracts from registers
- Suomi.fi services
- Services to promote digitalisation
- Digital support
- Digital security services
- Services of notary public
- Certification of purchase
- Right to officiate weddings
- E-services
- Finnish Authenticator identification service
- Certificates
- About the agency
- Digital and Population Data Services Agency
- Digital and Population Data Services Agency as an Employer
- Use our services electronically
- Contact
- Customer service for private customers
- Customer service for organisations
- Service locations
- Digital and Population Data Services Agency address, switchboard e-billing details
- Digital and Population Data Services Agency Management
- Marriage ceremony premises information
- Contact details for media
- International Affairs
- Invoicing
- Quality policy
- Equality plan for customers
- Data protection
- News
- Population Information System
- For media
- Brochures and publications
- Projects
- Foresight and research cooperation