Privacy Statement for the Individual Customer Service

The task of the Digital and Population Data Services Agency's personal customer service is to provide advice and guidance on using the agency's services and related services.

The individual customer service uses the multi-channel customer service system. It is the Agency's internal work management tool for managing messages between customers and the Agency. Emails sent by customers to the individual customer services of the Digital and Population Data Services Agency as well as service requests made by customers by telephone, chat or text message are recorded in the customer service system. The agency's internal service requests are also stored in the system.