Privacy statement for the Public Service Info customer service system

The Digital and Population Data Services Agency's Public Service Info is an advice service for users of public services, which supports authorities´ own advice services. The aim of the service is to raise awareness of public sector services and to make them easier to use.

The Digital and Population Data Services Agency provides and develops the Public Service Info under the decree on certain tasks of the Digital and Population Data Services Agency.

Public Service Info service uses the multi-channel customer service system. It is the Agency's internal work management tool for managing messages between customers and the Agency. Forms sent by customers to the individual customer services of the Digital and Population Data Services Agency as well as service requests made by customers by telephone, chat or text message are recorded in the customer service system. The agency's internal service requests are also stored in the system.

Population of Finland 5 629 865