Public Service Info
Supporting authorities’ own advice services, Public Service Info is an advice service for users of public services. The aim of the service is to raise awareness of public sector services and to make them easier to use.
Public Service Info helps citizens find the correct authority or corresponding e-service through which to manage their affairs. In addition, Public Service Info provides support for users of e-services and answers general questions about public services. One of the objectives of the service is to reduce the number of non-emergency calls to the general emergency number.
The service is not intended for taking up official matters directly with authorities. Its purpose is rather to guide customers to the correct authorities. Public Service Info also does not transfer calls.
Service channels, opening hours, and languages
Public Service Info serves customes in Finnish, Swedish, and English.
The phone service (0295 000) is open from 8 am to 9 pm from Monday to Friday and from 9 am to 3 pm on Saturdays. The service is closed on Sundays and on public holidays.
Calls and SMS to Public Service Info are only charged the local network, mobile call or SMS fee according to your operator's phone plan. If you are using a prepaid plan, you should check with your operator if calls to numbers starting with 029 are included. The service itself is free.
Public Service Info serves
Phone service: +358 295 000
Service times: Mon-Fri 8-21, Sat 9-15
Chat service at kansalaisneuvonta.fi
An electronic form at kansalaisneuvonta.fi
SMS service:
18395
- Individuals
- Processing times
- Marriage
- Having or adopting a child
- Names
- Moving
- Guardianship
- Continuing power of attorney
- Appointment of a guardian
- Duties of the guardian
- Guardianship for a minor
- Who can act as a guardian?
- Actions that require the permission of the guardianship authority
- Appointing a substitute guardian
- Termination of guardianship
- Giving up the guardian’s task
- Guardianship authority's means of supervision
- Looking after the interests of an absent person or the future owner of the property
- Restrictions to competency and declaration of incompetence
- Extracts from the Register of Guardianship Affairs
- Information for doctors, authorities and other parties
- Life changes while living abroad
- Registration of a child born abroad
- Marriage concluded abroad
- Partnership registered abroad
- Divorce granted abroad
- Registration of a name change performed abroad
- Gender recognised abroad
- Death abroad
- Registration of citizenship
- Notification of retaining Finnish citizenship
- Legalisation of foreign documents
- Submitting foreign documents
- As a foreigner in Finland
- Check your own personal details
- Elections and Right to vote
- Suomi.fi Web Service
- Citizen Certificate and electronic identity
- Certificates from the Population Information System
- Population information in the Population Information System
- Registration of a gift notification
- Services of notary public
- Certification of purchase
- Citizens’ initiative
- Death and estate inventory
- Public Service Info
- Address service
- Forms
- Digital support for citizens
- Organisations
- Certificates
- Updating customer registers
- Sampling services
- Search services of the Population Information System
- Local Register Office Register search services
- Extracts from registers
- Maintaining the Population Information System
- Suomi.fi services
- Services to promote digitalisation
- Digital support
- Digital identity reform
- Digital security services
- Services of notary public
- Certification of purchase
- Right to officiate weddings
- E-services
- Finnish Authenticator identification service
- About the agency