Digital support
Public services are becoming increasingly digitalised and there are many people who do not know how to use digital services. Digital support helps those who need assistance. In digital support, citizens are provided guidance on the use of e-services and smart devices.
The development of digital support for citizens is a permanent service of the Digital and Population Data Services Agency. The Agency develops national digital support and coordinates the operation of the digital support network.
What is digital support?
Digital support is support for the use of e-services, other services and electronic devices. Its purpose is to help customers to use devices and e-services independently and safely.
Forms of digital support:
- remote support: chat, telephone or video support, unmanned service points
- face-to-face support: service points, peer support and support at home
- training: online training, adult education centres, courses
The content of digital support may vary from guidance on e-services use to installing applications and starting to use them. Each organisation should define what types of digital support it offers.
Further information
Minna Piirainen, Project Manager, +358 295 535 280, [email protected]
Mirva Gullman, Designer, +358 295 535 229, [email protected]
Mika Lillman, Designer, +358 295 535 437, [email protected]
Asset Publisher
- 3.12.2021 — Financing provided to make digital support a permanent service for citizens and businesses
- 30.8.2021 — We are not born with digital skills - youth need more support in the digital world
- 4.8.2021 — In the Digital Support Week the superpower of the future is discussed - it is worth increasing everyday digital skills!
Asset Publisher
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Minna Piirainen, Mirva Gullman, Mika Lillman 27.10.2021 — Digituki kasvaa hankkeista pysyväksi toimintamalliksi -
Minna Piirainen, Mirva Gullman, Mika Lillman 9.9.2021 — Digiä monesta näkökulmasta - kokemuksia digitukiviikolta -
Minna Piirainen 30.6.2021 — Digituki tuli jäädäkseen -
Minna Piirainen 10.2.2021 — Kiire ja kokemattomuus altistavat digihuijauksille -
Mirva Gullman 1.2.2021 — Digiosaamisessa on suuria eroja yrityksissä ja yhteisöissä -
Mirva Gullman 20.11.2020 — Digitaidot ovat tärkeä osa yritysten ja yhteisöjen arkea – mistä tukea? - Mirva Gullman 30.9.2020 — Kansalaisvaikuttaminen edellyttää digitaitoja
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Minna Piirainen 25.9.2020 — Älä päästä digitaitoja ruostumaan – altista itsesi digille -
Jani Suonperä 11.9.2020 — Digituki osaksi kunnan tarinaa -
Minna Piirainen 28.8.2020 — Digitukea saa usein läheisiltä – entä jos ei saa? -
Minna Piirainen 30.6.2020 — Digitaitojen vuosi - Marko Latvanen 23.4.2020 — Uusi Digi arkeen -neuvottelukunta kohtaa nopeasti muuttuvan digimaailman
- Minna Piirainen 3.4.2020 — Poikkeustilanne haastaa yhteiskunnan digivalmiudet
- Minna Piirainen 3.12.2019 — Digitaidot ovat uusi kansalaistaito
- Anna Melgin 16.8.2018 — Nettiä ikä kaikki – digituella voidaan ehkäistä digisyrjäytymistä
- Individuals
- Marriage
- Examination of impediments to marriage
- Marriage ceremony
- Prenuptial agreement
- Notification of a marriage concluded abroad
- Divorce granted abroad
- Registration of the act applicable to the matrimonial property regime
- Registration of a deed of division of property
- Dissolution of cohabitation
- Removal of marital rights to property
- Extracts issued of the register on the right to officiate at weddings
- Having or adopting a child
- Names
- Moving
- Elections and Right to vote
- Suomi.fi Web Service
- Citizen Certificate and electronic identity
- Guardianship
- Continuing power of attorney
- Appointment of a guardian
- Duties of the guardian
- Guardianship for a minor
- Who can act as a guardian?
- Actions that require the permission of the guardianship authority
- Appointing a substitute guardian
- Termination of guardianship
- Giving up the guardian’s task
- Guardianship authority's means of supervision
- Looking after the interests of an absent person or the future owner of the property
- Restrictions to competency and declaration of incompetence
- Extracts from the Register of Guardianship Affairs
- Certificates from the Population Information System
- Population information in the Population Information System
- Registration of a gift notification
- Services of notary public
- Certification of purchase
- Citizens’ initiative
- Death and estate inventory
- Living abroad
- Moving
- Registration of citizenship
- Divorce granted abroad
- Death abroad
- Registration of a child born abroad
- Registration of a name change performed abroad
- Notification of a marriage concluded abroad
- Registration of the act applicable to the matrimonial property regime
- Legalisation of foreign documents
- Notification of retaining Finnish citizenship
- Submitting foreign documents
- Moving to Finland
- Public Service Info
- Address service
- Forms
- Digital support for citizens
- Marriage
- Organisations
- Certificates
- Updating customer registers
- Sampling services
- Search services of the Population Information System
- Local Register Office Register search services
- Extracts from registers
- Maintaining the Population Information System
- Suomi.fi services
- Services to promote digitalisation
- Digital security services
- Services of notary public
- Certification of purchase
- Right to officiate weddings
- E-services
- About the agency