Digital support
Public services are becoming increasingly digitalised and there are many people who do not know how to use digital services. Digital support helps those who need assistance. In digital support, citizens are provided guidance on the use of e-services and smart devices.
The development of digital support for citizens is a permanent service of the Digital and Population Data Services Agency. The Agency develops national digital support and coordinates the operation of the digital support network.
What is digital support?
Digital support is support for the use of e-services, other services and electronic devices. Its purpose is to help customers to use devices and e-services independently and safely.
Forms of digital support:
- remote support: chat, telephone or video support, unmanned service points
- face-to-face support: service points, peer support and support at home
- training: online training, adult education centres, courses
The content of digital support may vary from guidance on e-services use to installing applications and starting to use them. Each organisation should define what types of digital support it offers.
Confusing digital service increases the need for digital support: new recommendations encourage investments in quality
A high-quality digital service is easy to use, and digital support is also available for using it. Using a confusing digital service, on the other hand, is not easy even to someone with digital skills. The recommendations published today by the Digital and Population Data Services Agency encourage investments also in the quality of digital services and digital support for businesses and communities.
Digital support recommendations
Further information
Minna Piirainen, Project Manager, +358 295 535 280, [email protected]
Mirva Gullman, Designer, +358 295 535 229, [email protected]
Mika Lillman, Designer, +358 295 535 437, [email protected]
Asset Publisher
- 2.12.2022 — Finnish people are keeping up with digital development, but we must have digital support
- 10.12.2021 — Confusing digital service increases the need for digital support: new recommendations encourage investments in quality
- 3.12.2021 — Financing provided to make digital support a permanent service for citizens and businesses
- 30.8.2021 — We are not born with digital skills - youth need more support in the digital world
- 4.8.2021 — In the Digital Support Week the superpower of the future is discussed - it is worth increasing everyday digital skills!
Asset Publisher
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Piia Niilola ja Heta Aho 25.1.2023 — Digituen kehittämisen ja verkostotyön sanasto antaa digitukijoille yhteisen kielen
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Henriikka Eloluoto 2.12.2022 — Osäkerhet och pinsamhet hindrar vår inlärning
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Henriikka Eloluoto 1.12.2022 — Epävarmuus ja nolous estävät meitä oppimasta
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Mirva Gullman 14.11.2022 — Kompetensprofiler hjälper digistödjaren att utveckla sin kompetens
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Mirva Gullman 14.11.2022 — Osaamisprofiilit auttavat digitukijaa kehittämään osaamistaan
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Mirva Gullman 15.9.2022 — Digitukeen sitoudutaan satasella - Ihmislähtöisyyden tulee olla digipalvelujen kehittämisen lähtökohtana
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Mirva Gullman 9.3.2022 — Utvecklingen av digitala färdigheter förutsätter koordinering - utbildning ger tips om hur kommunernas digitala stöd kan ordnas
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Mirva Gullman 9.3.2022 — Digitaitojen kehittäminen edellyttää koordinointia - koulutuksesta vinkkejä kuntien digituen järjestämiseen
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Mika Lillman 7.2.2022 — Digimaailmassa pärjääminen vaatii medialukutaitoa
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Mika Lillman 7.2.2022 — Att klara sig i den digitala världen kräver medieläskunnighet
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Mirva Gullman, Mika Lillman 9.12.2021 — Yritysten ja yhteisöjen digitukiprojekti päättyy – mitä olemme oppineet?
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Minna Piirainen, Mirva Gullman, Mika Lillman 27.10.2021 — Digituki kasvaa hankkeista pysyväksi toimintamalliksi
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Minna Piirainen, Mirva Gullman, Mika Lillman 9.9.2021 — Digiä monesta näkökulmasta - kokemuksia digitukiviikolta
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Minna Piirainen 30.6.2021 — Digituki tuli jäädäkseen
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Minna Piirainen 10.2.2021 — Kiire ja kokemattomuus altistavat digihuijauksille
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Mirva Gullman 1.2.2021 — Digiosaamisessa on suuria eroja yrityksissä ja yhteisöissä
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Mirva Gullman 20.11.2020 — Digitaidot ovat tärkeä osa yritysten ja yhteisöjen arkea – mistä tukea?
- Mirva Gullman 30.9.2020 — Kansalaisvaikuttaminen edellyttää digitaitoja
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Minna Piirainen 25.9.2020 — Älä päästä digitaitoja ruostumaan – altista itsesi digille
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Jani Suonperä 11.9.2020 — Digituki osaksi kunnan tarinaa
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