The trial of the joint remote service of Suomi-piste will end in Imatra, Nurmes and Porvoo on 27 February 2026

Different authorities have participated in a trial to offer remote services to customers in Imatra, Nurmes and Porvoo since September 2025. The trial and the remote service will end in these locations on 27 February. You can continue to use the services of the Digital and Population Data Services Agency online, by phone, by email and at our other service points.

The Digital and Population Data Services Agency has participated in the remote service trial to improve customer service. The trial was organised jointly by different authorities and it began in September 2025. During the trial, customers could use a remote service in Imatra, Nurmes and Porvoo. The Digital and Population Data Services Agency offered its service using remote connections in the trial. The service will end in Imatra, Nurmes and Porvoo on Friday 27 February 2026.

After this date, you can contact us online, by phone or by email. For more detailed instructions on how to use our services, see our Customer service for private customers page.

If you need to talk face to face, you can find the nearest service point as follows:

• The service point closest to Imatra: Lappeenranta (Villimiehenkatu 2 B, 53100 LAPPEENRANTA)
• The service points closest to Nurmes: Joensuu (Kauppakatu 40, 80100 JOENSUU) and Kuopio (Kallanranta 11, 70100 KUOPIO)
• The service points closest to Porvoo: Helsinki (Lintulahdenkuja 2 D, 00530 HELSINKI) and Lahti (Kirkkokatu 12, 15140 LAHTI).

You can also check our Service locations page to look for a service point most suitable for you. The service locations are mainly open to those who have booked an appointment.

We will continue to provide a remote service by appointment in Hämeenlinna, Kajaani, Kokkola, Kouvola, Mikkeli and Seinäjoki. In the remote service, you will get personal advice and guidance.  Read more on the Remote service page.

Some of our locations are in Suomi-piste service points, where you can also use the services of other authorities. You can read more about Suomi-piste service points at https://suomi-piste.fi/en/frontpage.

New Suomi-piste service points will be established in 2026. When the trial ends, further preparation will begin to form an idea of how the network of Suomi-piste service points should work nationally. We will make more decisions and share information on this topic during 2026.