Accessibility of the Certificates service

This accessibility statement explains how well the ‘Certificates from the Population Information System’ service complies with the Act on the Provision of Digital Services, what shortcomings there are in the accessibility of the website and how you can give us feedback on accessibility issues.

The Digital and Population Data Services Agency is responsible for this online service. We want as many users as possible to be able to access our digital services. We take accessibility into account in the development of digital services. The accessibility of the services is assessed regularly as part of planning and development work.

How accessible is the website?

This online service largely meets the A and AA level accessibility criteria required by law (WCAG criteria 2.1).

Did you notice any problems with accessibility?

We are constantly striving to improve the accessibility of the online service. If you observe any issues that are not described on this page, please let us know and we will do our best to fix any shortcomings. We will respond to requests and comments as soon as possible, but no later than within two weeks.

You can contact us by email at [email protected].

Accessibility monitoring

The Regional State Administrative Agency for Southern Finland monitors the realisation of accessibility requirements. If you are not satisfied with the response you have received or you do not receive a response at all within two weeks, you can give feedback to the Regional State Administrative Agency. You can find detailed information on the website of the Regional State Administrative Agency on how to file a complaint and how the matter will be processed.

Regional State Administrative Agency for Southern Finland
Accessibility Monitoring Unit  
tel. (switchboard) +358 295 016 000

More detailed information on technical accessibility

  • The PDF versions of the certificates are not encoded and lack language information and titles. (WCAG criteria 1.3.1, 4.1.2)

  • Text displayed on some buttons or links does not match or is not included in its accessible name. This may make it more difficult to use links with some assistive devices, such as voice control. (WCAG criterion 2.5.3)

  • The context of some buttons is not programmatically clear, which may make it more difficult to usem them with screen readers. (WCAG criterion 1.3.1)

  • Page titles are not unique on all pages of the service. (WCAG criterion 2.4.2)

  • The service tabs do not support assistive devices’ keyboard commands for browsing tabs. (WCAG criterion 1.3.1)

We aim to address the problems mentioned above in 2024.

How have we tested accessibility?

The accessibility of the website has been assessed regularly by an accessibility expert contracted by the Digital and Population Data Services Agency as a part of the design and development process.

The service has been assessed using a checklist based on the WCAG 2.1 guidelines. In addition, the service has been tested using keyboard only, the most common screen readers (NVDA on Chrome, JAWS on Chrome, VoiceOver on Safari/macOS, and VoiceOver on Safari/iOS), and Windows contrast themes.

The online service was published on 28 February 2019.

This statement was prepared on 21 September 2020.

The statement was last updated on 13 December 2023.


Act on the Provision of Digital Services (306/2019, in Finnish)

Web Accessibility website