Certificate accessibility

This accessibility statement explains how well Certificates from the Population Information System service complies with the Act on the Provision of Digital Services, what shortcomings there are in the accessibility of the website and how you can give us feedback on accessibility problems.

The Digital and Population Data Services Agency is responsible for this online service. We want as many users as possible to be able to access our digital services. We take accessibility into account in the development of digital services.

How accessible is the website?

This online service largely meets the A and AA level accessibility criteria required by law (WCAG criteria 2.1). The online service has some shortcomings in accessibility, which are described in more detail below.

Did you notice any gaps in accessibility?

We are constantly striving to improve the accessibility of the online service. If you observe any issues that are not described on this page, please let us know and we will do our best to fix any shortcomings. You can give us feedback on page Certificates from the Population Information System.

Accessibility monitoring

The Regional State Administrative Agency for Southern Finland monitors the implementation of accessibility requirements. If you are not satisfied with the response you have received or you do not receive a response at all within two weeks, you can give feedback to the Regional State Administrative Agency for Southern Finland. The website of the Regional State Administrative Agency for Southern Finland provides detailed information on how to file a complaint and how the matter will be processed.

Regional State Administrative Agency for Southern Finland

Accessibility Monitoring Unit

Accessibility Requirements online service (in Finnish and Swedish)


Telephone (switchboard) +358 295 016 000

More detailed information on technical accessibility

The online service is not yet fully accessible.

Content or features that are not yet accessible

  • Some of the colour contrasts do not meet the minimum contrast requirement. (WCAG 1.4.3, 1.4.11)
    • partially corrected in 2021
  • The online service is not fully responsive when resizing the content. (WCAG 1.4.4, 1.4.10)
    • partially corrected in 2021
  • PDF files are not tagged. (WCAG 1.3.1, 4.1.2)

An effort will be made to correct the shortcomings listed in this statement during 2021.

How have we tested accessibility?

The observations in this accessibility statement are based on a third party assessment of whether the online service meets legal requirements.

The online service was published on 28.2.2019.

This statement was prepared on 21 September 2020.

The statement was last updated on 11 January 2022.

Act on the Provision of Digital Services (306/2019) (In Finnish and Swedish)

Accessibility Requirements website (in Finnish and Swedish)