The Digital and Population Data Services Agency service locations serve customers by appointment only

The Digital and Population Data Services Agency limits visiting at its service locations to prevent the spread of the corona virus. The service locations serve customers by appointment only.

Do not come to the service locations if you experience symptoms of a respiratory infection or if you are quarantined due to exposure to the coronavirus. If you arrive from abroad, follow the quarantine instructions by the Finnish institute for health and welfare (THL).

Our telephone service serves from 1.9.2020 from 9.00 am to 12.00 am. You can also take care of your matters online. We recommend contacting us primarily by phone or using our online services.

You can for example order certificates from Population Information System via our e-service and receive them immediately. You can also send an application for changing your name via our e-service.

From 1.9. you can ask us about matters related to moving on Facebook chat and on matters related guardianship and continuing power of attorney on our website chat. 

How to book an appointment to our service location

If you can’t take care of your matters online or by phone in urgent issues you can book an appointment to our service location.

• Via our e-service
• By calling our customer service and asking our officer to book an appointment for you, see our customer service numbers by subject

Booking appointments in advance improves the safety of our customers and employees, as there is no need to spend time in waiting rooms.

You can book an appointment in our e-service only for following services:

• Changes to personal data 
• Registration of foreigners 
• Marriage 
• Notary public

Changes to personal data as well as examination of impediments to marriage can be made via electronic services or by mail.
Appointments cannot be made for our other services, as they do not require a personal visit to the agency.

Updated on August 31st 2020 at 16.26