Accessibility of the Name service online service

This accessibility statement explains how well the Name service online service complies with the Act on the Provision of Digital Services, what shortcomings there are in the accessibility of the website and how you can give us feedback on accessibility problems.

The Digital and Population Data Services Agency is responsible for this online service. We want as many users as possible to be able to access our digital services. We take accessibility into account in the development of digital services. The accessibility of the services is assessed regularly as part of planning and development.

How accessible is the website?

This online service partly meets the A and AA level accessibility criteria required by law (WCAG criteria 2.1). The online service has some shortcomings in accessibility, which are described in more detail below.

Did you notice any gaps in accessibility?

We are constantly striving to improve the accessibility of the online service. If you observe any issues that are not described on this page, please let us know and we will do our best to fix any shortcomings. We will respond to requests and comments as soon as possible, but no later than within two weeks. You can contact us by sending an email to saavutettavuus(at)

Accessibility monitoring

The Regional State Administrative Agency for Southern Finland monitors the implementation of accessibility requirements. If you are not satisfied with the response you have received or you do not receive a response at all within two weeks, you can give feedback to the Regional State Administrative Agency for Southern Finland. The website of the Regional State Administrative Agency for Southern Finland provides detailed information on how to file a complaint and how the matter will be processed.

Regional State Administrative Agency for Southern Finland
Accessibility Monitoring Unit  
tel. (switchboard) +358 295 016 000

More detailed information on technical accessibility

The online service is not fully accessible.  

An effort will be made to correct the shortcomings listed in this statement during 2022. 

  • There are shortcomings in the headings and the heading hierarchy structuring the body text. (WCAG 2.4.6) 
  • The style of the links in the service is not clearly distinguishable (WCAG 2.4.6) 
  • The link texts are not fully descriptive (WCAG 2.4.4) 
  • There are deficiencies in the page titles (WCAG 2.4.2) 
  • Some of the charts in the service have been implemented as images, and no descriptive text alternatives have been defined for such content. (WCAG 1.1.1) 
  • The service has deficiencies in indicating the language (WCAG 3.1.1, 3.1.2) 
  • Parts of the service use colours that do not have a sufficient contrast ratio (WCAG 1.4.3, 1.4.11)
  • The service has deficiencies in the reading sequence of the content and in the focus order (WCAG 1.3.2, 2.4.3)
  • There are deficiencies in the clarity of the forms in the service. These may cause problems to some users (WCAG 2.1.4, 3.2.4, 3.3.1, 3.3.2, 3.3.3)

Unreasonable burden

The following content is not accessible because the exception referred to in section 8 of the Act on the Provision of Digital Services is temporarily applied to it due to an unreasonable burden.
The service was introduced in 2001 and accessibility has not been taken into account in its development.

  • There are deficiencies in the semantic structure of the service. For example, hardly any headings are used. In addition, there are inconsistencies in the use of tables: on the one hand, tables have not been used although the content is in table format and on the other hand, tables have been used although the content is not in table format. (WCAG 1.3.1, 4.1.1, 4.1.2)
  • The service does not adapt to different enlargements. For example, when the page is enlarged to 200% using the zooming function in the browser, some of the content is no longer visible and the frame must also be scrolled sideways.  (WCAG 1.3.4, 1.4.4, 1.4.10, 1.4.12)
  • When the service is used with a screen reader, problems occur in many situations (WCAG 1.3.5, 2.4.5, 2.5.3, 3.3.2, 4.1.3)

How have we tested accessibility?

The observations in this accessibility statement are based on a third party assessment of whether the online service meets legal requirements. 

The online service was published in 2001
This statement was prepared on 4 September 2020.
The statement was last updated on 24 March 2022.

Act on the Provision of Digital Services (306/2019)

Accessibility Requirements website