Official mail will become electronic for users of digital services in April – learn more in webinars

In 2026, mail from public authorities in Finland will primarily be electronic. In April 2026, the Digital and Population Data Services Agency will organise webinars for citizens to explain the transition to digital official mail. Five webinars will be held: two in Finnish, one in Swedish and one in English.

The webinars will cover the basics of the change:

• how official mail will change,
• what the change will mean,
• when the change will take place,
• who the change applies to,
• how a person can return to receiving paper mail if necessary

People can also ask questions at the webinars. A participation link will be sent to all registered participants before a webinar. The webinars will be recorded, and a link to the recording will be sent to the participants of a webinar.

The webinar in Finnish on 9 April can be followed via Yle Areena. The recording will be available in the service for 30 days.

Register for a webinar (Lyyti.fi)

• Webinar in Finnish 9 April 2026 at 10:00
• Webinar in Swedish 13 April 2026 at 10:00
• Webinar in English 13 April 2026 at 13:00
• Webinar in Finnish 16 April 2026 at 13:00

Digital support actor – share the information with your customers!

We also encourage all digital support actors to provide remote viewing of the webinars for their customers! Please also share the registration links.

What is the change to primarily electronical official mail about?

From April 2026 onwards Suomi.fi Messages will be activated for all adults who use digital services and who have not yet activated the service. The changes are intended to enter into force on 14 April 2026, after the laws have been confirmed.

Suomi.fi Messages will be activated when a person identifies themselves for the first time in the e-services of a public authority (in April 2026 after the legislation on the digital priority of official mail comes into force).​​​​​ During identification, the user will be informed of the activation of Suomi.fi Messages.

Users can later switch back to receiving paper mail if they want to.

The change will not apply to persons who do not use the public administration's e-services, to minors, or to people who are under guardianship or have a valid continuing power of attorney. These people will continue to receive paper mail from public authorities.

After the change is implemented, more than four million people will primarily receive their official mail digitally.

More information: https://suomi.fi/en/messages