Suomi.fi performed very well in a recent European Commission study of digital public services.
Suomi.fi performed very well in the 2018 eGovernment Benchmark report, in which the European Commission surveyed the digital public services available across the region.
In relation to Finland, the report paid particular attention to the Suomi.fi Web Service. In fact, the Suomi.fi Web Service was highlighted as the best example of a user-friendly digital service in Europe. The report praised the Suomi.fi Web Service for the way it organises and presents the services it offers on the basis of every day activities. Both business and individual users are able to easily find the clearly labelled service information according to the report. The Commission's report also commented on the way users can easily access the services they need, their personal details stored in different registers, and their messages all from one central hub.
The report gave examples of digital service portals or similar services from each of the countries included in the study. According to the report, Finland belongs to a group of ten EU countries and Norway which provides high-quality digital services for use in different everyday circumstances. Examples of the important events of daily life examined by the study included moving home, finding or losing a job, starting a business, and studying. Four benchmarks were used to evaluate the digital services of the countries involved. These were ‘user-centricity’ (how easy the services are to use), ‘transparency’ (how much control users have over their data, how clear the information is regarding e.g. governmental operations etc.), ‘cross-border mobility’ (how easily users can access the service from another country), and ‘key enablers’ (the availability of things such as eID, eDocuments, and Authentic Sources).
The European Commission report is available in full online at: https://ec.europa.eu/digital-single-market/en/news/egovernment-benchmark-2018-digital-efforts-european-countries-are-visibly-paying
- Individuals
- Processing times
- Marriage
- Having or adopting a child
- Names
- Moving
- Guardianship
- Continuing power of attorney
- Appointment of a guardian
- Duties of the guardian
- Guardianship for a minor
- Who can act as a guardian?
- Actions that require the permission of the guardianship authority
- Appointing a substitute guardian
- Termination of guardianship
- Giving up the guardian’s task
- Guardianship authority's means of supervision
- Looking after the interests of an absent person or the future owner of the property
- Restrictions to competency and declaration of incompetence
- Extracts from the Register of Guardianship Affairs
- Life changes while living abroad
- Registration of a child born abroad
- Marriage concluded abroad
- Partnership registered abroad
- Divorce granted abroad
- Registration of a name change performed abroad
- Gender recognised abroad
- Death abroad
- Registration of citizenship
- Notification of retaining Finnish citizenship
- Legalisation of foreign documents
- Submitting foreign documents
- As a foreigner in Finland
- Elections and Right to vote
- Suomi.fi Web Service
- Citizen Certificate and electronic identity
- Certificates from the Population Information System
- Population information in the Population Information System
- Registration of a gift notification
- Services of notary public
- Certification of purchase
- Citizens’ initiative
- Death and estate inventory
- Public Service Info
- Address service
- Forms
- Digital support for citizens
- Organisations
- Certificates
- Updating customer registers
- Sampling services
- Search services of the Population Information System
- Local Register Office Register search services
- Extracts from registers
- Maintaining the Population Information System
- Suomi.fi services
- Services to promote digitalisation
- Digital support
- Digital security services
- Services of notary public
- Certification of purchase
- Right to officiate weddings
- E-services
- Finnish Authenticator identification service
- About the agency