What does the transition to digital communication with authorities mean?

In 2026, when legislation on the digital priority of official mail comes into force, official mail will chiefly be delivered digitally to everyone who uses electronic services. Suomi.fi Messages will be activated without separate consent for adults who identify in the authorities’ electronic services through Suomi.fi e-Identification if they have not yet activated the service.

Those who cannot use digital services will continue to receive official mail on paper, unless they choose otherwise. It is also possible to easily opt out of electronic messages, after which official communications will be sent by paper mail once more. If a person who has selected paper mail continues to use the e-services, an electronic mailbox will be created again for them after the deadline.

Later in 2026 the aim is that citizens would also be able to use private digital mail services to electronically access and read official mail they receive in addition to Suomi.fi Messages.

In 2026, when legislation on the digital priority of official mail comes into force, citizens cannot yet choose which electronic service they will use to receive mail from authorities. Instead, Suomi.fi Messages is the place where electronic mail from authorities is received. The possibility to receive messages from authorities through private digital mail services will become available later when the legislation has been prepared and the technical prerequisites have been met.

Read more about the use of private digital mail services in official communications >> 

Who does the change apply to?	Who does the change not apply to?
Adults who use the public authorities’ digital services	Persons who do use the authorities’ digital services Minors Companies People under guardianship or those who have a confirmed continuing power of attorney, and the information is registered in the Register of Guardianship Affairs Anyone that has identified in the public e-services before the change