Accessibility of the Finnish Service Catalogue

This accessibility statement explains how well the Finnish Service Catalogue (FSC) complies with the Act on the Provision of Digital Services, what shortcomings there are in the accessibility of the service and how you can give us feedback on accessibility problems.

The Digital and Population Data Services Agency is responsible for this online service. We want as many users as possible to be able to access our digital services. We take accessibility into account in the development of digital services.

How accessible is the service?

This online service largely meets the A and AA level accessibility criteria required by law (WCAG criteria 2.1). The online service has some shortcomings in accessibility, which are described in more detail below.

Did you notice any gaps in accessibility?

We are constantly striving to improve the accessibility of the online service. If you observe any issues that are not described on this page, please let us know and we will do our best to fix any shortcomings. We will respond to requests and comments as soon as possible, but no later than within two weeks.

You can contact us by sending an email to saavutettavuus(at)dvv.fi.

Accessibility supervision

The Finnish Transport and Communications Agency Traficom supervises compliance with the accessibility requirements. If you are not satisfied with the response you have received or you do not get any response at all within two weeks, you can send feedback to Traficom. Visit the Traficom website to find out how to file a complaint and how your matter will be processed. 

Finnish Transport and Communications Agency Traficom
Digital Accessibility Supervision Unit
www.saavutettavuusvaatimukset.fi
[email protected]
Telephone (switchboard) +358 29 534 5000

Detailed information on technical accessibility

 

The service is not yet fully accessible.

Contents or functionality that are not yet accessible

 

  • Reading and focus order on the keyboard and screen reader is not logical when users move from one view to another. (WCAG 1.3.1, 1.3.2, 2.4.3)

  • There are shortcomings in heading markings: they do not follow visual hierarchy in all views, and search results display heading-related contents before the heading itself. (WCAG 1.3.1)

  • There are cases in which the information conveyed through presentation and relationships cannot be determined programmatically (for example, on a screen reader): not all contents are marked programmatically, homepage navigation buttons do not show programmatic status, and it is difficult to differentiate between contents in different languages in the language version comparison view. (WCAG 1.3.1)

  • Not all functionality is accessible through keyboard, and some of the radio button groups do not follow standard keyboard commands in all browsers. (WCAG 2.1.1)

  • Focus indicator contrast in relation to surrounding colours is not adequate on all backgrounds.(WCAG 1.4.11)

  • Certain views require horizontal scrolling when the service is used on a narrow screen (such as 320 pixels) or equivalent enlargement. (WCAG 1.4.10)

  • Contents in a language other than the main content language are not marked programmatically. (WCAG 3.1.2)

  • Some of the icon-shaped buttons are without a descriptive text alternative. (WCAG 1.1.1)

  • Some of the free text fields are without an accessible name. (WCAG 1.3.1, 4.1.2)

  • The accessible language menu name is without a visible label. (WCAG 2.5.3)

  • Mandatory form fields are not marked in a programmatically readable manner. (WCAG 1.3.1, 3.3.2)

  • Error messages in form fields do not specify the field concerned. (WCAG 3.3.1)

  • Some of the dynamically displayed notifications are not marked in a manner that would be read automatically on a screen reader, for example. (WCAG 4.1.3)

 

We intend to correct the shortcomings listed in this statement during 2025.

How have we tested accessibility?

The observations in this accessibility statement are based on a third-party assessment of whether the online service meets legal requirements.

The online service was published on 23 June 2016.

This statement was prepared on 11 September 2020.

The statement was last updated on 6 February 2025.

Act on the Provision of Digital Services (306/2019) (in Finnish and Swedish)

Accessibility Requirements website (in Finnish and Swedish)