Accessibility of the Finnish Service Catalogue

This accessibility statement explains how well the Finnish Service Catalogue (FSC) complies with the Act on the Provision of Digital Services, what shortcomings there are in the accessibility of the service and how you can give us feedback on accessibility problems.

The Digital and Population Data Services Agency is responsible for this online service. We want as many users as possible to be able to access our digital services. We take accessibility into account in the development of digital services.

How accessible is the service?

This online service largely meets the A and AA level accessibility criteria required by law (WCAG criteria 2.1). The online service has some shortcomings in accessibility, which are described in more detail below.

Did you notice any gaps in accessibility?

We are constantly striving to improve the accessibility of the online service. If you observe any issues that are not described on this page, please let us know and we will do our best to fix any shortcomings. We will respond to requests and comments as soon as possible, but no later than within two weeks.

You can contact us by sending an email to saavutettavuus(at)

Accessibility monitoring

The Regional State Administrative Agency for Southern Finland monitors the implementation of accessibility requirements. If you are not satisfied with the response you have received or you do not receive a response at all within two weeks, you can give feedback to the Regional State Administrative Agency for Southern Finland. The website of the Regional State Administrative Agency for Southern Finland provides detailed information on how to file a complaint and how the matter will be processed.

Regional State Administrative Agency for Southern Finland
Accessibility Monitoring Unit
Accessibility Requirements website (in Finnish and Swedish)
Telephone (switchboard) +358 295 016 000

More detailed information on technical accessibility

The online service is not yet fully accessible.

Content or features that are not yet accessible

  • The heading hierarchy is inconsistent. Texts which are not headings have been marked as heading. (WCAG 1.3.1, 2.4.6)
  • There are some undescriptive link texts. For example, in the search results the link texts consist of a long string of characters. (WCAG 2.4.4)
  • There is no alternative text for some of the graphic elements, for example buttons. (WCAG 1.1.1)
  • There are certain colour combinations which do not meet the minimum colour contrast requirement. (WCAG 1.4.11)
  • The focus order is not logical. On some pages the focus is placed in a random location. There are elements that are positioned before the current location of the focus, meaning the focus must be moved backwards in order to find them. The focus may be moved out of a dialogue window.  (WCAG 1.3.2, 2.4.3)
  • The page title remains the same throughout the online service. (WCAG 2.4.2)
  • The language of the online service and its parts has not been marked properly. (WCAG 3.1.1, 3.1.2)
  • There are some inconsistencies in the semantic structure of the online service. For example, tables have been used for layout purposes. Tables are not implemented in a way that their structure could be determined appropriately via assistive technologies. Search terms cannot be programmatically associated with the search filter they belong in. The content of certain menus have been implemented as nested lists but the structure of these lists or the number of items in them cannot be programmatically determined. Checkboxes and radio buttons are not grouped appropriately. (WCAG 1.3.1, 4.1.1, 4.1.2)
  • There is no keyboard access to all of the content and functionality, for example the tabs, dialogue boxes and certain buttons. (WCAG 2.1.1)
  • Keyboard focus is not visible in all user interface elements. (WCAG 2.4.7)
  • Certain views and functionality in the online service requires both horizontal and vertical scrolling. (WCAG 1.4.10)
  • The time restrictions cannot be managed by the user. (WCAG 2.2.1)
  • There is no way to bypass blocks of content. (WCAG 2.4.1)
  • The tooltips are not accessible. Some tooltips become visible only on mouse hover. (WCAG 1.4.13)
  • There are some user interface elements which cannot be programmatically determined. For example, the items in some of the drop-down menus are not read via the screen reader. Many menus, buttons and form elements do not have labels associated with them. Expandable sections have not been implemented in a way that is programmatically appropriate. Dialogue boxes are not announced correctly via assistive technologies. The checkboxes in search filters are announced incorrectly (announced as being checked when they are unchecked and vice versa). (WCAG 1.3.1, 4.1.2, 4.1.3)  
  • Some status messages are not announced via the screen reader, and the screen reader is not notified of some of the success confirmation messages, error messages or search results and their sorting. (WCAG 4.1.3)

The FSC user interface will be renewed during 2021, 2022 and 2023 to meet the accessibility requirements. An updated accessibility statement describing the changes made so far and the schedule for changes will be published during 2023.

How have we tested accessibility?

The observations in this accessibility statement are based on a third-party assessment of whether the online service meets legal requirements.

The online service was published on 23 June 2016.

This statement was prepared on 11 September 2020.

The statement was last updated on 18 September 2020.

Act on the Provision of Digital Services (306/2019) (in Finnish and Swedish)

Accessibility Requirements website (in Finnish and Swedish)