Accessibility in booking service for social welfare and healthcare certificate services

This accessibility statement explains how well the booking service for social welfare and healthcare certificate services complies with the Act on the Provision of Digital Services, what shortcomings there are in the accessibility of the website and how you can give us feedback on accessibility problems.

The Digital and Population Data Services Agency is responsible for this online service. We want as many users as possible to be able to access our digital services. We take accessibility into account in the development of digital services.

How accessible is the website?

This online service largely meets the A and AA level accessibility criteria required by law (WCAG criteria 2.1). The online service has some shortcomings in accessibility, which are described in more detail below.

Did you notice any gaps in accessibility?

We are constantly striving to improve the accessibility of the online service. If you observe any issues that are not described on this page, please let us know and we will do our best to fix any shortcomings. We will respond to requests and comments as soon as possible, but no later than within two weeks.
You can contact us by sending an email to saavutettavuus(at)dvv.fi.

Accessibility monitoring

The Regional State Administrative Agency for Southern Finland monitors the implementation of accessibility requirements. If you are not satisfied with the response you have received or you do not receive a response at all within two weeks, you can give feedback to the Regional State Administrative Agency for Southern Finland. The website of the Regional State Administrative Agency for Southern Finland provides detailed information on how to file a complaint and how the matter will be processed.

Regional State Administrative Agency for Southern Finland
Accessibility Monitoring Unit
Accessibility Requirements website (in Finnish and Swedish)
saavutettavuus(at)avi.fi
Telephone (switchboard) +358 295 016 000

More detailed information on technical accessibility

The online service is not yet fully accessible.

Content or features that are not yet accessible

  • The heading hierarchy is inconsistent. Texts which are not headings have been marked as headings. (WCAG 1.3.1, 2.4.6)
  • There are some undescriptive link texts. (WCAG 2.4.4)
  • There is no alternative text for the logo. (WCAG 1.1.1)
  • The focus order is not logical. (WCAG 1.3.2, 2.4.3)  
  • There is no way to bypass blocks of content. (WCAG 2.4.1)
  • The page title remains the same throughout the online service. (WCAG 2.4.2)
  • Keyboard focus is not always visible. (WCAG 2.4.7)
  • The language of the online service has not been marked properly. (WCAG 3.1.1, 3.1.2)
  • Certain user interface elements refresh the page when they receive focus. (WCAG 3.2.1)
  • The navigation is inconsistent, for example selecting a date in the drop-down menu and in the table. The main menu is not consistent either. (WCAG 3.2.3)
  • There are some inconsistencies in the semantic structure of the online service, for example in the way tables have been implemented. Tables have also been used for layout purposes. (WCAG 3.2.4)
  • There are some user interface elements which cannot be programmatically determined. Some form elements do not have labels associated with them. The PDF file has not been tagged properly. (WCAG 1.3.1, 4.1.2)  
  • Some status messages are not announced via the screen reader, for example some of the confirmation messages. (WCAG 4.1.3)

An effort will be made to correct the shortcomings listed in this statement during 2024.

How have we tested accessibility?

The observations in this accessibility statement are based on a third-party assessment of whether the online service meets legal requirements.


This statement was prepared on 18 September 2020.
The statement was last updated on 15 December 2023.

Act on the Provision of Digital Services (306/2019) (in Finnish and Swedish)
Accessibility Requirements website (in Finnish and Swedish)