Do the following
How do I order my first ID card?
If you are ordering your first ID card for professionals, if your previous professional ID card is no longer valid or if the card's chip is broken, order a new card at a public health service registration point. If you work in a pharmacy, order your first ID card primarily from the pharmacy's own registration point.
1. Book an appointment at the registration point. Contact the selected registration point either directly or make an appointment through the appointment service. The appointment service is only available at some registration points.
Public registration authorities by wellbeing services counties
The appointment service for registration points
2. Bring a valid identification document to the registration point:
- electronic ID card or passport
- passport or electronic ID card issued by a Member State of the European Economic Area, Sitzerland or San Marino
- a passport issued by an authority of another state.
If you do not have any of the aforementioned documents, the police may, at request, verify your identity and draw up a separate identification document. The police will send the identification document to the registration authority.
3. You will receive your ID card by post approximately two weeks after ordering it. After the card arrives, you will also receive an activation PIN in a separate letter which you will need to activate the card.
How do I start using the ID card?
In order to use your card for e.g. identification purposes or signing prescriptions, you must first activate it. To active your card, you will need an activation code, which is sent to you in a separate letter. During activation, you will create two personal PINs for the card.
Instructions for activating the ID card
I forgot my PIN code. How do I change my card’s PIN code?
If you have forgotten one or both of your personal PIN numbers, you can create new ones yourself. To create a new PIN, you will need an activation code, card reader software, and a card reader.
Changing the PIN code and releasing a forgotten code
How soon will I receive the card?
The delivery time for the card and the activation code letter is approximately two weeks. The activation code is sent approximately 4 working days after the card has been sent.
