Accessibility of the DVV Time Reservation

This accessibility statement explains how well the DVV Time Reservation online service complies with the Act on the Provision of Digital Services, what shortcomings there are in the accessibility of the website and how you can give us feedback on accessibility problems.

The Digital and Population Data Services Agency is responsible for this online service. We want as many users as possible to be able to access our digital services. We take accessibility into account in the development of digital services.

How accessible is the website?

This online service largely meets the A and AA level accessibility criteria required by law (WCAG criteria 2.1). The online service has some shortcomings in accessibility, which are described in more detail below.

Did you notice any gaps in accessibility?

We are constantly striving to improve the accessibility of the online service. If you observe any issues that are not described on this page, please let us know and we will do our best to fix any shortcomings. We will respond to requests and comments as soon as possible, but no later than within two weeks.

You can contact us by sending an email to saavutettavuus(at)

Accessibility monitoring

The Regional State Administrative Agency for Southern Finland monitors the implementation of accessibility requirements. If you are not satisfied with the response you have received or you do not receive a response at all within two weeks, you can give feedback to the Regional State Administrative Agency for Southern Finland. The website of the Regional State Administrative Agency for Southern Finland provides detailed information on how to file a complaint and how the matter will be processed.

Regional State Administrative Agency for Southern Finland
Accessibility Monitoring Unit
Accessibility Requirements website (in Finnish and Swedish)
Telephone (switchboard) +358 295 016 000

More detailed information on technical accessibility

The online service is not yet fully accessible.

Content or features that are not yet accessible

  • Headings have not been marked as headings. (WCAG 1.3.1, 2.4.6)
  • There are certain unspecific and repetitive link texts. (WCAG 2.4.4)
  • Certain user interface elements do not have appropriate text alternatives. (WCAG 1.1.1)
  • There are certain colour combinations which do not meet the minimum colour contrast requirement. (WCAG 1.4.3, 1.4.11)
  • There is no way to bypass blocks of content. (WCAG 2.4.1)
  • The focus order is not logical. On some pages the focus is placed in a random location, and the focus is not positioned such that the screen reader will announce a new page/view. Disabled elements get the focus as well. The focus may be moved out of a dialogue box.  (WCAG 1.3.2, 2.4.3)  
  • The page title remains the same throughout the online service. (WCAG 2.4.2)
  • There is no keyboard access to all of the content and functionality, for example the calendar. (WCAG 2.1.1) 
  • The language of the online service has not been marked properly. (WCAG 3.1.1)
  • The calendar is not fully responsive, and when resizing the content, some of the functionality becomes difficult to understand and use. (WCAG 1.4.4, 1.4.10)
  • The time limit is not announced via assistive technologies and is not controllable by the user. (WCAG 2.2.1)
  • There are some user interface elements which cannot be programmatically determined. For example, form elements do not have labels associated with them. Certain user interface elements have not been named. The content and functionality in the dialogue boxes is not announced correctly via assistive technologies. The language selection does not work correctly. The structure and content of the calendar is not announced correctly via assistive technologies.  (WCAG 1.3.1, 4.1.2, 4.1.3)  
  • Some status messages are not announced via the screen reader, and the screen reader is not notified of some of the success confirmation messages or error messages. (WCAG 4.1.3)

An effort will be made to correct the shortcomings listed in this statement during 2020.

How have we tested accessibility?

The observations in this accessibility statement are based on a third-party assessment of whether the online service meets legal requirements.

The online service was published on 14 November 2006.
This statement was prepared on 18 September 2020.
The statement was last updated on 24 September 2022.

Act on the Provision of Digital Services (306/2019) (in Finnish and Swedish)

Accessibility Requirements website (in Finnish and Swedish)