You can log in to Population Information System query by using a certificate card issued by the Digital and Population Data Services Agency. The certificate card is tied to the employment relationship or the employer. For example, an organisation card or an ID card for social welfare and healthcare professionals are examples of the certificate card.

To be able to log in with a certificate card, you must manually create a link between the card and the username in Population Information System query. Below, you will find the instructions for creating the link on a video and in a PDF.
​​​​​​​

Linking a certificate card to the username:

1. Log in to Population Information System query by using your username and password. If you do not have a valid link to a certificate card or to an authenticator app you will be directed to the User Service page. You can also access the User Services page after logging in by selecting Link a certificate card from the User Functions menu at the top of Population Information System query’s front page.
2. Link the certificate card according to the instructions video below.

Note! Increase the resolution of the video (default 480p) to improve image quality. You can also enable subtitles by clicking the button next to this text. If the embedded video does not work, you can view it in our video portal.​​​​​​​

Logging in to Population Information System query by using a certificate card (instructions on PDF)

If you log in with a certificate card, you do not also need an authenticator app.

Authenticator app:

You should primarily have a smartphone for logging in with an authenticator app. The authenticator app is downloaded on a smartphone. Applications developed by a reliable party such as Google Authenticator or Microsoft Authenticator are acceptable authenticator apps. Please contact your organisation’s IT support in matters related to smartphones and the authenticator app.
​​​​​​​

Linking an authenticator app and the username:

Quick guide: Linking an authenticator app and the username (PDF).

1. Log in to Population Information System query by using your username and password. If you do not have a valid link to an authenticator app, you will be directed to the User Services page. You can also access the User Services page by selecting Link an authenticator app from the User Functions menu at the top of Population Information System query’s front page. -valikosta.

2. Link the authenticator app according to the instructions on the video below.

Note! Increase the resolution of the video (default 480p) to improve image quality. You can also enable subtitles by clicking the button next to this text. If the embedded video does not work, you can view it in our video portal.​​​​​​​

​​​​​
Logging in to Population Information System query by using an authenticator app

1. ​Log in to Population Information System query with your username and password. Logging in requires a confirmation code.
2. Open the authenticator app on your smartphone and if necessary, click the account with the name DVV-1 TOTP-2FA. On some phones, the confirmation code is already visible on the main page of the authenticator app.
3. Enter the confirmation code you see in the authenticator app into Population Information System query..

Software token:

Instead of a smartphone, you can log in with a programmable MFA device (software token) that supports the TOTP standard. The Digital and Population Data Services Agency does not provide instructions or support on the implementation or use of the MFA device. The login must be confirmed on a different device than the one you used for logging in.

Follow the instructions for linking the authenticator app to the extent they are applicable. Link the software token and your username on the User Services page of Population Information System query by using the function Link an authenticator app. Follow the instructions issued by the manufacturer of the software token in the implementation.

As a public authority, the Digital and Population Data Services Agency cannot give recommendations for which software token organisations should use. The Digital and Population Data Services Agency has tested two software tokens supporting the TOTP standard for the two-step login of Population Information System query. The tested devices are TOKEN2 Evvis QR1 and TOKEN2 C302-i.

Contact your organisation’s responsible user for Population Information System query or the party granting user rights.

Order a new password:

• through the “Order new password” link on the login page of Population Information System query, ​​​​​​​or
• by phoning user support, tel. 020 343 433 (open 24/7).

The link created for the card in Population Information System query is card-specific so you have to remove the previous link by changing your password. In other words, ordering a new password removes logging in with a certificate card from use. You can order a new password either through the “Order new password” link on the login page of Population Information System query or by calling our user support on 020 343 433 (open 24/7).

When you have received a new password and used it to log in to Population Information System query, the system will ask you to change the password. After changing the password, you can link your new certificate card in Population Information System query.

First test the functioning of the certificate on the test page. If the test page verifies that the certificate is working, make sure you have followed the instructions for linking the certificate card. Also try making the link on another browser.

If you cannot solve the problem, contact user support tel. 020 343 433 (open 24/7).

Read the instruction material on the website, watch the instructions video on linking the authenticator app or the certificate card.

Contact user support tel. 020 343 433 (open 24/7).

Contact your organisation’s IT support.

Make sure that your authenticator app has an account beginning with DVV. If necessary, click the account to see the confirmation code. Enter the confirmation code into the field on the page. The confirmation code is valid for 30 seconds. Do not enter a code that is about to expire.

Also check the settings on your smartphone to ensure that the time and the time zone are automatically updated on your phone so that the codes issued by the authenticator app are valid when you enter them into Population Information System query for logging in.

You can also try logging in to Population Information System query on a different browser, or first clear the page history of the browser you use. If you cannot solve the problem, contact user support tel. 020 343 433 (open 24/7).

Your username is linked to the authenticator app on your smartphone, and you can use only the smartphone in question to log in to Population Information System query.

If you had a link between the authenticator app and your Population Information System query username on your previous phone, the link must be removed. You cannot remove the link to the authenticator app yourself but have to contact user support, tel. 020 343 433 (open 24/7).

Deleting the account in the authenticator app or deleting the whole authenticator app from the smartphone does not remove the link to the authenticator app.

You cannot remove the link to the authenticator app yourself but must contact user support, tel. 020 343 433 (open 24/7).

Deleting the account in the authenticator app or deleting the whole authenticator app from the smartphone does not remove the link to the authenticator app from Population Information System query.

If you had a link between the authenticator app and your Population Information System query username on your previous software token, the link must be removed. You cannot remove the link yourself but must contact user support, tel. 020 343 433 (open 24/7).

Deleting the account from the software token does not remove the link to the authenticator app.

The Digital and Population Data Services Agency issues the certificate cards intended for use by organisations and communities. Contact your supervisor or some other person deciding on the matter in your organisation. More information about certificate cards. ​​​​​​

Certificate cards are personal and if everyone has a workstation of their own, the workstation must have a card reader.
​​​​​​​
One card reader is enough if shared workstations are used, as long as everyone logs out and takes the certificate card with them when leaving a shared workstation.

An authenticator app, or an authenticator, is an application that is installed on a smartphone to increase information security when logging in. 

Download an authenticator app to your smartphone from the app store.

You can use the authenticator app already installed on your smartphone, in other words, you do not need to download a new authenticator app for logging in to Population Information System query. Add a new account to the authenticator app and link it to the Population Information System query username.

Check with your own organisation which authenticator app you can use. As a public authority, the Digital and Population Data Services Agency cannot give recommendations for which authenticator app you should use.

No, you cannot. You must download an authenticator app to your smartphone for receiving the confirmation code.

Contact your supervisor or some other person deciding on the matter in your organisation. The employer is responsible for making it possible for those using Population Information System query in the organisation to log in to the system. The employer decides which login method is used in the organisation or whether several login methods are permitted.

The employer determines whether the users in the organisation can use their personal phones.
The employer also decides which login method is used in the organisation or whether several login methods are permitted.

Contact your own organisation’s IT support.

Every user must have an authenticator app of their own on a smartphone that is not in shared use.

A software token / an MFA (Multi-Factor Authentication) device is a small, external device that can be used for the two-step authentication of Population Information System query. A software token is an alternative for those who do not have a smartphone or the possibility to download an authenticator app to their smartphone.

When you have created the link, you can test the functioning of the software token by logging in to the test page in the section Link an authenticator app on the User Services website. Users of Population Information System query can access the User Services page through Population Information System query’s front page by selecting Link an authenticator app from the User functions drop-down menu.

Follow the instructions for linking the authenticator app and the instructions issued by the manufacturer of the software token to the extent they are applicable. If necessary, contact your own organisation’s IT support.

The Digital and Population Data Services Agency does not provide instructions or technical support on the implementation or use of the software token.