Skip to Content mobile application will be renewed 22.4.2024: See how the change affects you!

Publication date 17.4.2024 8.45
Press release

Updated 17.4.2024

The new Android and iOS versions of the mobile application will be launched 22.4.2024. As a result of the update, the appearance and functionalities of the application will change. The new application has improved usability, accessibility and navigation structure. Once the new application is published, it will no longer be possible to use older versions of the application.

Be aware of these points if you are using an older operating system on your mobile device!

A snapshot of the mobile application

As a result of the reform, the operating system versions required by the application will also change. 

In the future, the application can be used with Android system version 11 or later. In the iOS operating system used on Apple phones, the application can be used with version 16 or later. 

The change is necessary because, for example, the Android operating system manufacturer will no longer release new security updates for older versions. The change will contribute to ensuring that the use of applications on a mobile device is as safe as possible.

If you have an old version of the operating system, after the reform, you can still use Messages via the web service when you identify yourself at Access is possible from a browser on both your computer and mobile device.

If you want to continue using Messages after the reform by using the mobile application, please, make sure that your device is compatible with the new application, and you are not using an older operating system version. 

New application requires new PIN

The new application may automatically be updated on the mobile device, but it might also need to be manually updated in Google Play or Apple Store app stores. 

When you install a new application, you must use strong identification and select a new six-digit PIN. This PIN will allow you to read Messages in the mobile application.

Changes to application functionality

The new application has improved usability, accessibility and navigation structure. 
In addition, the application has a new way of verifying your email address. Messages will notify you by email when you have received a new message. If you change your email address in Messages, you must now confirm it with the confirmation code sent to your email.

Previously, the confirmation was made with a link sent to your email. The change improves the security of the service. In the future, you will no longer be able to save unfinished messages as a draft.

The Digital and Population Data Services Agency has listened to the wishes of the users of the application and added a dark theme option (dark mode). 

Send feedback on the new app >>

Additional information about the change

Public Service Info, tel. +358 295 000,

Additional information for organisations

Digital and Population Data Services Agency, customer service for organisations, tel. +358 295 535 115 (Mon–Fri 9–15), organisaatiopalvelut[at]

What is the mobile application?

  • The mobile application gives you easy access to Messages on your mobile device.
  • You can receive decisions, notifications and invoices from several different authorities electronically.
  • The service replaces paper mail sent by the authorities.
  • The mobile application notifies you of a new Message. You will also receive an email notification of the new message.
  • The new mobile application requires at least version 11 of the Android operating system, and version 16 of the iOS operating system.
  • In the future, it will not be possible to use the mobile application with Android operating system versions 5, 6, 7, 8, 9 or 10 or iOS system versions 12, 13, 14 or 15.