Customer service for private customers
How to use Digital and Population Data Services Agency´s services
1. Use e-services
You can take care of many matters online whenever you want.
You can use our services electronically
2. Book an appointment
You can book an appointment only to services that require a personal meeting. In other matters, we will serve you online or by phone. Book an appointment online or by phone from the service’s own number.
Remember to cancel your appointment if you cannot attend. We will charge 50 euros for an unattended appointment.
3. Visit service location
You can visit our service location to submit applications. There you can also get advice on how to use our services. Book an appointment for services that require a personal meeting.
You can get expert help from the national phone number related to your matter or online.
Check the local opening hours.
Looking for a mailbox?
Documents, such as documents related to supervision of the interests of another party, can be dropped at the Agency's lobby service or mailbox without queuing. See location-specific addresses.
4. Use your phone
By phone you can get advice, order certificates and book an appointment to our service location.
Our telephone service is open from 9:00 to 15:00 from Monday to Friday. See the phone numbers below.
Telephone service is open: Mon–Fri 9–15.
A local network fee and mobile phone charges specified in your operator’s contract apply for calling and queuing.
Please do not call to ask about the progress of your application. View up-to-date processing times
Marriage: 0295 536 244
Service hours:
- Mon–Fri 9–15
Marriage:
- examination of impediments to marriage
- marriage ceremony
- prenuptial agreement
- partnership
- a certificate of the right to enter a marriage in a foreign country
You can also send secure email to [email protected] (messages regarding prenuptial agreement) or [email protected] (everything else).
Guardianship: 0295 536 256
Service hours:
- Mon–Fri 9–15
Guardianship:
- appointment of a guardian
- power of attorney
- actions that require a permission
- annual and final statement
- guardianship for a minor
More information: Guardianship
Moving: 0295 535 188
Service hours:
- Mon–Fri 9–15
You can also send secure email and choose "Muuttoneuvonta" as recipient.
Notary public: 0295 536 404
Service hours:
- Mon–Fri 9–15
Notary public:
- Notarisation of the authenticity of a signature
- Apostille
- notarization of a copy of a document
- other certificates issued by the notary public
You can also send secure email to [email protected].
Names: 0295 539 080
Service hours:
- Mon–Fri 9–15
Names:
- Changing forename
- Changing surname
You can also send secure email to [email protected].
PLEASE NOTE! When submitting details of your children (such as their names), select [email protected] as the recipient in the secure mail. Read more about notification of a child's name
Address service
- Phone service in Finnish tel. 0600 0 1000
- Phone service in Swedish tel. 0600 0 1001
The lines of our phone service are open every day 8 am to 10 pm.
Calls cost € 2.50/min + local network/mobile call rate.
Phone service is only in use in Finland.
Certification of the shareholders in an estate inventory deed: 0295 539 099
Service hours:
- Mon–Fri 9–15
If you wish to order a report on family relationship please call 0295 536 230
European Certificate of Succession: 0295 536 404
Service hours:
- Mon–Fri 9–15
You can also send secure email to [email protected].
Extracts from the Population Information System: 0295 536 230
Service hours:
- Mon–Fri 9–15
Extracts from the Population Information System:
- Life certificate
- Residence certificate
- Marriage certificate
- Civil status certificate
- Birth certificate
- Other certificates
- Report on family relationships
You can also send secure email to [email protected].
Registration of foreigners and international matters: 0295 536 320
Service hours:
- Mon–Fri 9–15
Registration of foreigners and international matters:
- Registration of a foreigner (requires visit at a service location).
- Citizenship
- Life changes while living abroad
- Marriage concluded abroad
You can also send secure email to [email protected].
Confirmation of parenthood: 0295 537 314
Service hours:
- Mon–Fri 9–15
Confirmation of parenthood:
- confirming and annulling paternity
- confirming maternity
You can also send secure email to [email protected].
Population information: 0295 536 220
Service hours:
- Mon–Fri 9–15
Population information:
- notification of a child’s name or other information
- membership in a religious community
- changing civil partnership to marriage
- confirming change of sex
- informing native language, occupation or email
- changing personal identity code
You can also send secure email to [email protected].
In matters related to a child born abroad, a person who has deceased abroad or citizenships, select the address [email protected].
In matters related to notification of move, address and municipality of residence, select the address [email protected].
Áššehasbálvalus: 0295 539 262
Davvisámegielat bálvalannummir bálvala disttagaid dmu 9-11.
Don sáhtát váldit oktavuoða maiddái šleadgapoasta bokte. Dieðuid suollemassandoallama dihte geavat šleadgapoastta sáddemii DVV dorvopoastta. Vállje dorvopoasttas vuosttáiváldin [email protected].
Public Service Info provides service by telephone from Monday to Friday at 8-21 and on Saturdays at 9-15 in these matters:
Suomi.fi services: 0295 000
Telephone service is open from Monday to Friday at 8-21 and on Saturdays at 9-15
Public Service Info helps you to use the Suomi.fi services. Advice is available online as well, please see Public Service Info website for more information.
Citizen Certificate and electronic identity: 0600 9 6160 (local/mobile network fee)
Service is provided by telephone from Monday to Friday at 8-21 and on Saturdays at 9-15. The telephone service is closed on Sundays and on public holidays.
The advisory service provides support in the use of the certificates issued by the Digital and Population Data Services Agency and for the most common problems that arise when using them for the first time. The service provides advice on certificate cards, for example, the Citizen Certificate on the personal identification card, organisation cards, social welfare and health care smart cards, activating certificates and the use of PINs.
The advisory service number will direct you to Public Service Info. Alternatively, you can use the Public Service Info website to send your query online.
- Individuals
- Processing times
- Marriage
- Having or adopting a child
- Names
- Moving
- Guardianship
- Life changes while living abroad
- Moving while living abroad
- Registration of a child born abroad
- Marriage concluded abroad
- Partnership registered abroad
- Divorce granted abroad
- Registration of a name change performed abroad
- Gender recognised abroad
- Death abroad
- Registration of citizenship
- Notification of retaining Finnish citizenship
- Legalisation of foreign documents
- Submitting foreign documents
- As a foreigner in Finland
- Registration of a foreigner
- Guide for students
- Municipality of residence
- Family relationships and Marital Status
- Instructions on arriving in Finland from Ukraine
- Guide for employed persons
- Fast track service for specialists and growth entrepreneurs
- Instructions for legalisation
- Submitting foreign documents
- Foreigner’s move to Finland, in Finland and out of Finland
- Check your own personal details
- Elections and Right to vote
- Suomi.fi Web Service
- Citizen Certificate and electronic identity
- Certificates from the Population Information System
- Population information in the Population Information System
- Registration of a gift notification
- Services of notary public
- Certification of purchase
- Citizens’ initiative
- Death and estate inventory
- Public Service Info
- Address service
- Forms
- Digital support for citizens
- Organisations
- Certificates
- For social welfare and healthcare service providers
- For organisations
- Electronic sealing service
- Timestamping Service
- Electronic signature
- Service certificates
- Advisory service, support and revocation service
- Certificate Directory
- Test the use of a certificate
- Card Reader Software
- Information about certificates
- Population information services for organisations
- Public administration sampling and updating service
- Private sector information services
- PIS modified data interface
- Modified data update service
- Population Information System query interface
- Browser-based Population Information System query
- Resident sampling services for property management offices and maintenance companies
- Data extraction for municipalities
- Reform of personal identity code
- Conditions for using population information
- Maintaining the Population Information System
- Extracts from registers
- Suomi.fi services
- Services to promote digitalisation
- Digital support
- Digital security services
- Services of notary public
- Certification of purchase
- Right to officiate weddings
- E-services
- Finnish Authenticator identification service
- Certificates
- About the agency
- Digital and Population Data Services Agency
- Digital and Population Data Services Agency as an Employer
- Use our services electronically
- Contact
- Customer service for private customers
- Customer service for organisations
- Service locations
- Digital and Population Data Services Agency address, switchboard e-billing details
- Digital and Population Data Services Agency Management
- Marriage ceremony premises information
- Contact details for media
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- Equality plan for customers
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