How to use Digital and Population Data Services Agency´s services
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Contact us by phone or email
Get advice on how to manage your affairs by phone and email. You can find the service-specific channels at the bottom of this page.
The call and the waiting time will cost you the local and mobile rates agreed with your operator.
Call centre hours: Mon-Fri 9am-3pm.
The busiest times are usually in the mornings and early in the week.
Looking for processing times?
You can check the average processing time on our website.
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Book an appointment if necessary
You can book an appointment for services that require a personal meeting.
Check which services require you to go to the office in person. For other matters, we will serve you online or by phone.
Book an appointment online or by phone using the dedicated number for the service.Remember to cancel your appointment if you can't make it. We charge €50 for unused appointments.
Looking for a mailbox?
You can leave documents, such as guardianship papers, in the lobby of the Office or in the mailbox without queuing. See location-specific addresses.
Service-specific contact details
0295 535 188
Service hours:
- Mon–Fri 9–15
You can also send secure emailLink to an external website and choose "Muuttoneuvonta" as recipient.
0295 536 230
Service hours:
- Mon–Fri 9–15
You can also send secure emailLink to an external website to vtj-todistus@dvv.fi.
0295 539 080
Service hours:
- Mon–Fri 9–15
You can also send secure emailLink to an external website to nimet@dvv.fi.
PLEASE NOTE! When submitting details of your children (such as their names), select vaestotiedot@dvv.fi as the recipient in the secure mail. Read more about notification of a child's name
0295 536 256
Service hours:
- Mon–Fri 9–15
Guardianship:
- appointment of a guardian
- power of attorney
- actions that require a permission
- annual and final statement
- guardianship for a minor
0295 537 314
Service hours:
- Mon–Fri 9–15
Confirmation of parenthood:
- confirming and annulling paternity
- confirming maternity
You can also send secure emailLink to an external website to vanhemmuus@dvv.fi
0295 536 244
Service hours:
- Mon–Fri 9–15
Marriage:
- examination of impediments to marriage
- marriage ceremony
- prenuptial agreement
- partnership
- a certificate of the right to enter a marriage in a foreign country
You can also send secure emailLink to an external website to avioehto@dvv.fi (messages regarding prenuptial agreement) or vihkiminen@dvv.fi (everything else).
Certification of the shareholders in an estate inventory deed
0295 539 099
Service hours:
- Mon–Fri 9–15
If you wish to order a report on family relationship please call 0295 536 230
European Certificate of Succession
0295 536 404
Service hours:
- Mon–Fri 9–15
You can also send secure emailLink to an external website to perintotodistus@dvv.fi.
Report on family relationships
0295 536 230
Service hours:
- Mon–Fri 9–15.
You can also send secure emailLink to an external website to sukuselvitykset@dvv.fi.
0295 536 320
Service hours:
- Mon–Fri 9–15
Registration of foreigners and international matters:
- Registration of a foreigner (requires visit at a service location).
- Citizenship
- Life changes while living abroad
- Marriage concluded abroad
You can also send secure emailLink to an external website to international@dvv.fi.
0295 536 404
Service hours:
- Mon–Fri 9–15
Notary public:
- Notarisation of the authenticity of a signature
- Apostille
- notarization of a copy of a document
- other certificates issued by the notary public
You can also send secure emailLink to an external website to julkinen.notaari@dvv.fi.
0295 536 220
Service hours:
- Mon–Fri 9–15
You can also send secure emailLink to an external website to vaestotiedot@dvv.fi.
0295 536 220
Service hours:
- Mon–Fri 9–15
You can also send secure emailLink to an external website to vaestotiedot@dvv.fi.
You can contact us about:
- Converting a partnership in Finland into a marriage
- Declaration of mother tongue, language of communication, profession, calling name and e-mail address
- Security bans and other bans on disclosure of information
- Change of personal identity number
Contact:
0295 536 220
Service hours:
- Mon–Fri 9–15
You can also send secure emailLink to an external website to vaestotiedot@dvv.fi.
- Phone service in Finnish tel. 0600 0 1000
- Phone service in Swedish tel. 0600 0 1001
The lines of our phone service are open every day 8 am to 10 pm.
Calls cost € 2.50/min + local network/mobile call rate.
Phone service is only in use in Finland.
Áššehasbálvalus: 0295 539 262
Davvisámegielat bálvalannummir bálvala disttagaid dmu 9–11.
Davvisámegielat telefonbálvalanlinnjá lea gitta 6.8.2024 ja 13.8.2024.
Don sáhtát váldit oktavuoða maiddái šleadgapoasta bokte. Dieðuid suollemassandoallama dihte geavat šleadgapoastta sáddemii DVV dorvopoasttaLink to an external website, Opens in a new tab. Vállje dorvopoasttas vuosttáiváldin balvalus@dvv.fi.Link to an external website
Public Service Info provides service by telephone from Monday to Friday at 9–15 in these matters:
Suomi.fi services: 0295 000
Telephone service is open from Monday to Friday at 9–15
Public Service Info helps you to use the Suomi.fi services. Advice is available online as well, please see Public Service Info website for more information.
Citizen Certificate and electronic identity: 0600 9 6160 (local/mobile network fee)
Service is provided by telephone from Monday to Friday at 9-15. The telephone service is closed on public holidays.
The advisory service provides support in the use of the certificates issued by the Digital and Population Data Services Agency and for the most common problems that arise when using them for the first time. The service provides advice on certificate cards, for example, the Citizen Certificate on the personal identification card, organisation cards, social welfare and health care smart cards, activating certificates and the use of PINs.
The advisory service number will direct you to Public Service Info. Alternatively, you can use the Public Service Info website to send your query online.