Digital support in municipalities

Support for municipalities in organising digital support 

Digital support promotes the municipality’s resident’s equal opportunities to participate in the activities of the digital society. In addition, digital support helps municipalities make better use of the opportunities offered by digitalisation.

Municipalities organise digital support both as part of the municipalities’ other tasks and as a separate service.  

The following need support in developing digital skills:
•    residents of the municipality,
•    local companies and organisations,
•    the municipality’s employees
•    the municipality’s elected officials

At the same time, many of these parties also provide digital support. Municipalities have different models for organising digital support. In them, the responsibility for coordinating digital support is given either for one or several branches, depending on the structure and size of the municipality.

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Webinar recordings

Below, we have picked some interesting webinar recordings that deal with municipalities. 

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Skills for support providers webinar:Finding digital support and the opportunities provided by the Suomi.fi Finnish Service Catalogue (25 August 2022)

In this webinar, you will hear practical examples of how the Suomi.fi Finnish Service Catalogue has been utilised in communicating about digital support by representatives of a municipality and an organisation.

Participants can also discuss and share their own experiences of good practices regarding the finding of digital support.

Duration of the webinar: 31 min 05 s
For whom? The webinar is aimed at all digital support providers and developers.

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Skills for support providers webinar: Digital support in municipalities - different municipalities, different practices (24 March 2022)

Municipalities are different in terms of their size and organisation. There is no one-size-fits-all model for organising digital support either. But what is digital support in municipalities—or what could it be?

At the event, we will present what kind of competence and understanding municipalities need for organising digital support and how the Digital and Population Data Services Agency’s digital support responds to these needs. We also hear examples from three different municipalities of how digital support has been arranged in their municipality.

Duration of the webinar: 1 hr 26 min
For whom? The webinar is primarily aimed at digital support developers and providers in municipalities

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Digital support network event: Tips for developing and organising digital support in municipalities (10 March 2022) 

Municipalities organise digital support in many ways: as part of employees’ tasks, as a separate service and in cooperation with other actors. Residents of the municipality, local companies and organisations, the municipality’s employees and elected officials need support in the development of digital skills. At the same time, many of them also provide digital support.

Duration of the webinar: 2 hr 02 min
For whom? The webinar is primarily aimed at digital support developers and providers in municipalities.

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