Customer service for private customers

0295 535 188

Service hours:

• Mon–Fri 9–15

You can also send secure email and choose "Muuttoneuvonta" as recipient.

0295 536 230

Service hours:

• Mon–Fri 9–15

You can also send secure email to [email protected]. 

0295 539 080

Service hours:

• Mon–Fri 9–15

You can also send secure email to [email protected].

PLEASE NOTE! When submitting details of your children (such as their names), select [email protected] as the recipient in the secure mail. Read more about notification of a child's name

0295 536 256

Service hours:

• Mon–Fri 9–15

Guardianship: 

• appointment of a guardian
• power of attorney
• actions that require a permission
• annual and final statement
• guardianship for a minor

0295 537 314

Service hours:

• Mon–Fri 9–15

Confirmation of parenthood: 

• confirming and annulling paternity
• confirming maternity

You can also send secure email to [email protected]

0295 536 244

Service hours:

• Mon–Fri 9–15

Marriage: 

• examination of impediments to marriage
• marriage ceremony
• prenuptial agreement
• partnership
• a certificate of the right to enter a marriage in a foreign country

You can also send secure email to [email protected] (messages regarding prenuptial agreement) or [email protected] (everything else).

Certification of the shareholders in an estate inventory deed

0295 539 099

Service hours:

• Mon–Fri 9–15

If you wish to order a report on family relationship please call 0295 536 230

European Certificate of Succession

0295 536 404

Service hours:

• Mon–Fri 9–15

You can also send secure email to [email protected].

Report on family relationships
0295 536 230

Service hours:

• Mon–Fri 9–15.

You can also send secure email to [email protected].

0295 536 320

Service hours:

• Mon–Fri 9–15

Registration of foreigners and international matters: 

• Registration of a foreigner (requires visit at a service location). 
• Citizenship
• Life changes while living abroad
• Marriage concluded abroad

You can also send secure email to [email protected].

0295 536 404

Service hours:

• Mon–Fri 9–15

Notary public: 

• Notarisation of the authenticity of a signature
• Apostille
• notarization of a copy of a document
• other certificates issued by the notary public

You can also send secure email to [email protected].

0295 536 220

Service hours:

• Mon–Fri 9–15

You can also send secure email to [email protected].

0295 536 220

Service hours:

• Mon–Fri 9–15

You can also send secure email to [email protected].

You can contact us about:

• Converting a partnership in Finland into a marriage
• Declaration of mother tongue, language of communication, profession, calling name and e-mail address
• Security bans and other bans on disclosure of information
• Change of personal identity number

Contact:

0295 536 220

Service hours:

• Mon–Fri 9–15

You can also send secure email to [email protected].

• Phone service in Finnish tel. 0600 0 1000
• Phone service in Swedish tel. 0600 0 1001

The lines of our phone service are open every day 8 am to 10 pm.
Calls cost € 2.50/min + local network/mobile call rate.
Phone service is only in use in Finland.

Áššehasbálvalus: 0295 539 262

Davvisámegielat bálvalannummir bálvala disttagaid dmu 9–11. 

Davvisámegielat telefonbálvalanlinnjá  lea gitta 6.8.2024 ja 13.8.2024.

Don sáhtát váldit oktavuoða maiddái šleadgapoasta bokte. Dieðuid suollemassandoallama dihte geavat šleadgapoastta sáddemii DVV dorvopoastta. Vállje dorvopoasttas vuosttáiváldin [email protected].

Public Service Info provides service by telephone from Monday to Friday at 8-21 and on Saturdays at 9-15 in these matters:

Suomi.fi services: 0295 000

Telephone service is open from Monday to Friday at 8-21 and on Saturdays at 9-15

Public Service Info helps you to use the Suomi.fi services. Advice is available online as well, please see Public Service Info website for more information.

Citizen Certificate and electronic identity: 0600 9 6160 (local/mobile network fee)

Service is provided by telephone from Monday to Friday at 8-21 and on Saturdays at 9-15. The telephone service is closed on Sundays and on public holidays.

The advisory service provides support in the use of the certificates issued by the Digital and Population Data Services Agency and for the most common problems that arise when using them for the first time. The service provides advice on certificate cards, for example, the Citizen Certificate on the personal identification card, organisation cards, social welfare and health care smart cards, activating certificates and the use of PINs.

The advisory service number will direct you to Public Service Info. Alternatively, you can use the Public Service Info website to send your query online.