Communications material on the change
When you log in to a web service of an authority on April 14th 2026 or later, you will be directed to activate Suomi.fi Messages. From then on, that is where you will receive mail from several public authorities. Suomi.fi Messages will replace official paper mail: you will not receive letters about the same matter later.
This change may increase traffic in the customer service of organisations using Suomi.fi e-Identification and Suomi.fi Messages. It is important that every public administration organisation informs its customers about this change.
On this page, we will publish support material for public administration organisations, which enables them to communicate on the coming transition to primarily digital official communications to their customers and personnel.
Use ready-made communication materials when informing users about activating of Suomi.fi Messages in connection with identification
Materials for external communication |
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Text for a website news or media release
Download all texts (Finnish, Swedish, English) as a zip file >> Download all texts in Saami languages as a zip file >> |
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Images and texts for social mediaData formats:
Download all materials for social media as a zip file:
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Materials for information screensData formats:
Download materials for information screens in Finnish, Swedish anf English as a zip file >> Download materials for information screens in Saami languages as a zip file >> |
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Web banners
Download all web banners as a zip file >>
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Material for communicating the change to citizensThe material was used at events organized for citizens in the spring of 2026. |
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Instructional video: How identification to public administration e-services will change in 2026The videos can also be found on our YouTube channel. Download the embed codes for websites (.pdf)
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Video: What is Suomi.fi Messages?The videos can also be found on the Suomi.fi YouTube channel. |
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Illustrative pictures showing how identification is changingPictures for web useverkkoon: Download pictures for web use as a zip file >> Download pictures in printable format as a zip file >> |
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Images for newsletters
Download all materials for newsletters as a zip file >>
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Images in printable formatDownload all images as a zip package >> Browse images at the media bank of Digital and Population Data Services Agecy >> |
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PostersPrintable A3-size posters:
Download posters in Finnish, Swedish and English as a zip file >> |
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Roll-upsPrint-ready materials for creating roll-ups. |
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BrochuresYou can order brochures about Suomi.fi Messages through our ordering system.
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Info page where you can link from your own communication content
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Instructions for using Suomi.fi Messages |
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Materials for internal communication within the organisation |
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General information on the change as a Powerpoint presentation |
Infotape for internal communications within organisations |
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Customer service checklist: Transitioning to electronic official mail as part of Suomi.fi e-Identification from the beginning of 2026Download all customer service checklists as a zip file >>
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Give us feedback on communication materials
Would you like to give us feedback or make requests regarding the communication materials package?
Give feedback (the form is in Finnish)