Guardianship authority's means of supervision

The actions of a guardian and a donee are guided by the instructions provided when their task begins. Both a guardian and a donee must submit a property inventory for the client’s or donor’s property under their management. Supervision is based on the property inventory.

If you notice any shortcomings in the guardian’s or the donee’s actions, inform the Digital and Population Data Services Agency about them in writing.

Means of supervision

Complaint concerning activities of a guardian or an assignee

Anyone who observes shortcomings in a guardian’s or an assignee’s actions may ask the guardianship authority to investigate the guardian’s or the assignee’s actions. Such a request for investigation should be made in writing. The matter can also be processed on the basis of an oral request if the guardianship authority agrees to this.

What may happen if I complain?

The consequences of a complaint depend on what is found out when the matter is investigated. The guardianship authority may state that the matter does not require any measures to be taken or  

  • give instructions
  • instruct the guardian or the assignee to pay attention to good guardianship practice or a certain matter in the future
  • give a warning to the guardian or the assignee if they have acted unlawfully or neglected their responsibilities
  • take measures to dismiss the guardian (replacing the guardian), to appoint a guardian to the assignor, to appoint a substitute guardian, etc.

Restrictions on the handling of complaints

If the events you are making the complaint about took place over two years ago, the complaint will not be accepted for consideration unless there are special reasons for doing so. 

If you want to make a claim for a revised decision and the decision in question included instructions on making a claim for a revised decision, simply follow these instructions. A complaint will not be investigated if it is possible to make a claim for a revised decision from a redress authority about the matter described in the complaint.

Checklist

  • If you are not satisfied with the amount of cash funds you have been given, first discuss with your guardian whether your financial situation is such that the amount of the cash funds could be increased.
  • If you are not satisfied with the actions of the guardian or the donee, first discuss the problem with the guardian or the donee.
  • If the guardian is a public guardian, you can also contact the Chief Public Guardian who may investigate the matter as the employer's representative if necessary.

This is what to do

Write the complaint as a freely worded letter. Include the following things in the letter:

  • Your name
  • Your contact details during office hours (telephone number and email address)
  • The name and contact details of the guardian or assignee
  • The name of the client or assignor
  • Tell us about any observed shortcomings. Describe any actions of the guardian, guardianship office or assignee that you believe to be incorrect or inappropriate
  • State the time of the event
  • If more than two years has passed since the event, explain separately why the matter should now be considered after such a long period of time. 

Send the letter to the Digital and Population Data Services Agency by e-mail. Send the email with the Agency’s secure service so that any personal data and other confidential information is sent securely encrypted. Select [email protected] as the recipient of the secure mail.

You can also send the letter by regular mail to: Digital and Population Data Services Agency / Guardianship Services, PO Box 1001, 02151 Espoo

Processing time 

As a rule, cases are processed in their order of arrival. In individual cases, the processing time may be less or more than this depending on the size and complexity of the matter.

Price

Complaints are processed free of charge.

Guardianship Services contact information

Email

When sending an email, please use the Digital and Population Data Services Agency’s secure email to ensure that your information is sent securely. Select [email protected] as the recipient in the secure mail

Send the email as a secure email

Postal address

Digital and Population Data Services Agency / Guardianship, PO Box 1001, FI-02151 Espoo

With the exception of property inventories, annual statements and final statements, you can send all post to the Guardianship Service to the address listed above. The three separately specified reports must be mailed to the postal address of the service location responsible for their monitoring.

Telephone number

The telephone service is open 9.00-12.00 on weekdays

Service number +358 295 536 256

Chat service

You can also contact us via chat at our web pages. Chat service is open Mon-Fri from 9.00 to 15.00. Please do not give sensitive information, such as your personal ID number on the chat.

Service locations

Addresses of the Digital and Population Data Services Agency’s service location