Delays in customer service for individuals

24.11.2020 16.00
Press release

Our customer service for individuals is busy at the moment. Delays in the handling of customers’ applications and other requests may occur.

We apologise for any inconvenience caused.

Services with delays in the processing:

Updated 24.11.2020

  • Certificates from the Population Information, processing time 2 weeks
  • Estate inventory deeds, processing time 9 weeks
  • Change of name, processing time 3-5 months
  • Permissions of the guardianship authority, processing time 2 months
  • Appointments of the guardianship, processing time 4-5 months
  • Registration of a prenuptial agreement, processing time 5 weeks

Processing times in other services:

Updated 24.11.2020

  • European Certificate of Succession, processing time 3 weeks
  • Confirmation of parenthood, processing time 8 days
  • Registration of changes in a minor’s, processing time 8 days
  • Non-disclosure for personal safety, processing time 8 days
  • Report on family relationships, processing time 4 weeks
  • Registration of a move, processing time 12 days
  • Registration of foreigners, processing time max. 7 weeks

Contact information for customer service for private customers

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